No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

  1. Home
  2. eBook: Five Steps to Master Digital Customer Engagement
Customer Experience

eBook: Five Steps to Master Digital Customer Engagement

Web chat, messaging apps, and chatbots hold tremendous potential for engagement. This ebook lays out 5 steps for digital engagement.
June 16, 2021

FiveSteps_AdobeStock_226352834_Tartila.jpeg

Illustration of magnet attracting people
Image: Tartila - stock.adobe.com

 
Web chat, social messaging apps, and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realize the full potential of these digital channels.
 
This ebook lays out five steps you can take to master digital customer engagement. Learn how to:
 
  • Craft your vision and get stakeholders on board
  • Establish your digital engagement foundation
  • Add more channels, volume and automation

Tags:

CX
Customer Engagement
News & Views
Customer Experience
CCaaS
Contact Center & Customer Experience
Sponsored Content