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Every year, Genesys delivers more than 70 billion remarkable customer experiences for companies in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel,
eBook: Five Steps to Master Digital Customer Engagement
Web chat, social messaging apps, and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realize the full potential of these digital channels.
This ebook lays out five steps you can take to master digital customer engagement. Learn how to:
- Craft your vision and get stakeholders on board
- Establish your digital engagement foundation
- Add more channels, volume and automation