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Data Sheet: Five9's UC Integration with Zoom Phone


Two clouds showing concept of cloud integration
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The Five9 UC Integration with Zoom Phone enables Agent-Expert Consultation by connecting Five9 agents with Zoom Phone users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Zoom Phone consolidated directory on their desktop.
• How Five9 integrates with Zoom Phone
• Why it’s important for agents to have access to the experts
• What you can do to improve first contact resolution (FCR)