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Vit Horky is senior director, digital experience at NICE inContact, a NICE company. Horky co-founded and previously served as Co-CEO of Brand Embassy, a leading provider of digital customer engagement with over 30 social, messaging, and AI-powered self-service options, which was acquired by NICE. He is also an author of the book “Customer Service in the Transhuman Age.”
Horky currently leads digital experience for NICE inContact, a leader in cloud contact center software with the world’s #1 cloud customer experience platform.