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Larry Skowronek, NICE

As Vice President of Product Management and Marketing at NICE Nexidia, Larry is responsible for the research and development of the overall market strategy, product strategy, and development roadmap for NICE Nexidia’s Customer Engagement Analytics solutions.  Larry brings more than two decades of experience working with contact center tools and management to NICE Nexidia.  With experience from workforce optimization and CTI to real-time reporting and monitoring to SaaS contact center, Larry developed a keen understanding of the best practices for managing the evolving contact center.  He has put specific focus on leveraging the contact center as a value-adding business function, which contributes directly to a company’s achievement of strategic and corporate objectives.