Justin Robbins is senior manager, content marketing at Talkdesk. Over the past two decades, Justin has grown from a front-line customer service agent to one of the most recognizable faces (and bowties) in the contact center industry. His favorite areas of focus are quality assurance, coaching, and contact center training, and he’s authored numerous courses, industry research reports, and articles all focused on helping organizations deliver exceptional customer experiences. As a professional speaker and business consultant, Justin frequently travels around the globe to share his enthusiasm and expertise with customer-centric organizations. He’s been a featured expert for the New York Times, NBC Nightly News with Lester Holt, Fox News, and many other media outlets. Today, Justin leads the content strategy for Talkdesk and is on a personal mission to make customer service less terrible.