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Jeremy Cox is a principal analyst in Ovum's Customer Engagement team, helping enterprises develop omnichannel customer engagement capabilities to deliver positive customer experiences.
He leads research and insights into advances in customer engagement platforms (CEPs),and their potential for spearheading customer-driven business transformation (the customer-adaptive enterprise).
Jeremy also advises on strategy and provides capabilities assessments and insights into how enterprise can evolve faster.
In joining Ovum, Jeremy established the broader customer-adaptive enterprise context, identifying critical attributes that organizations need to be relevant to their customers, from visionary leadership through to adaptive enterprise architecture, among others.