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Darach Beirne & Julien Chavanton

Darach Beirne is vice president of customer success at Flowroute, now part of Intrado. With more than 25 years of experience building and leading B2B customer success, Darach leads Flowroute’s dedicated customer support team, driving strategy for customer success and improved customer satisfaction. Prior to joining Flowroute, Darach lead professional service and sales engineering teams for providers such as Contenix, Huawei/3Leafsytems, InQuira, Siebel/Scopus and Ingres. He also has assisted high-tech companies develop strategies to improve the customer experience and increase scalability.
Julien Chavanton is the voice platform architecture lead at Flowroute, now part of Intrado. As a voice software engineer, open source/free software enthusiast Julien has spent the last 20 years hacking and engineering. He started his career in computer and telephony integration in 2000 contributing to GNU/Bayonne, where he became an active contributor to a variety of other open source projects like Kamailio, FreeSWITCH and Linphone, etc. Outside of his work, Julien enjoys reading and studying open source software to continuously improve his skills.