Aspect Software has long been a leader in the contact center market, and is now moving into the world of Unified Communications. The company has been busy putting together a plan and strategy "to educate the market on the critical role the contact center must play in the development of an organization's overall unified communications strategy." As someone who follows both the UC and contact center markets, I'm very happy to hear that companies like Aspect are moving in this direction. Tying in the contact center with UC is practically a no-brainer. The UCStrategies.com team has long been saying that UC is built on many of the fundamentals found in the contact center (i.e.; presence status and awareness - otherwise known as "agent state," has long been one of the cornerstones of the contact center). It makes sense that a company like Aspect, with such a long history in contact centers, would expand to the UC world.