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5 Clues Your UC Implementation Is in Trouble

Over the past five years, organizations have been turning to unified communications solutions for new capabilities and positive business benefits. However, a handful of critical factors cause UC deployments to fail, or at least significantly restrict their impact -- especially at organizations applying traditional PBX operational strategies to UC management.

Here are five clues that your approach to UC management is failing.

  • Your team shies away from upgrades. Most UC vendors are rapidly evolving their product features and capabilities, resulting in the requirement for system upgrades and significant configuration changes. This can mean a major burden for operational teams faced with physically configuring hundreds or thousands of parameters across a range of systems. The temptation is to skip upgrades, even if doing so means missing out on the functionality.
  • If you see any or all of these situations within your organization, know that you need to rethink your approach to managing your UC deployment. As I've written previously on No Jitter, my suggestion is to implement a business communications operations management (BCOM) solution to automate the configuration and change processes based on the range of lifecycle events of the system (see related article, BCOM or Bust). You can find BCOM solutions from Kurmi Software, VOSS Solutions, and Unimax Systems. Consider BCOM a critical success factor.

    Tune in for my UCStrategies webinar, Why UC Fails and How to Avoid It, on Wednesday, Oct. 14, at 2:00 p.m. ET.