Over the past five years, organizations have been turning to unified communications solutions for new capabilities and positive business benefits. However, a handful of critical factors cause UC deployments to fail, or at least significantly restrict their impact -- especially at organizations applying traditional PBX operational strategies to UC management.
Here are five clues that your approach to UC management is failing.
If you see any or all of these situations within your organization, know that you need to rethink your approach to managing your UC deployment. As I've written previously on No Jitter, my suggestion is to implement a business communications operations management (BCOM) solution to automate the configuration and change processes based on the range of lifecycle events of the system (see related article, BCOM or Bust). You can find BCOM solutions from Kurmi Software, VOSS Solutions, and Unimax Systems. Consider BCOM a critical success factor.
Tune in for my UCStrategies webinar, Why UC Fails and How to Avoid It, on Wednesday, Oct. 14, at 2:00 p.m. ET.
