No Jitter

Featured Content

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No Jitter Midroll: Salesforce Launches Agentforce Testing Center

Matt Vartabedian

November 20, 2024

Salesforce’s Agentforce Testing Center enables customers to test and monitor AI Agents.

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The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know

Martha Buyer

November 19, 2024

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new...

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Slack Templates Target the Improvable and Repeatable Parts of Jobs

Lisa Schmeiser

November 19, 2024

In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.

News & Views

No Jitter Midroll: Microsoft Debuts More AI Agents

Matt Vartabedian

November 19, 2024

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.

Sheila Walthoe, Local Measure

November 19, 2024

So, you are on hold for the umpteenth time with a contact center, listening to "Greensleeves" on a loop.

Amazon Connect Updates Proactive Engagement Personalization

Sheila McGee-Smith

November 18, 2024

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

Mitel Introduces New Mitel CX Platform powered by GenAI

Blair Pleasant

November 18, 2024

Mitel modernizes its contact center platform with a fully featured, ‘next-generation CX’ platform.

No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot

Matt Vartabedian

November 15, 2024

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.