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October 07, 2024
In the same way entities that access, process, and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond...
October 07, 2024
Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent behind every customer request, then respond accordingly.
October 04, 2024
Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.
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October 9, 2024
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AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
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There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...