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Securing the Future: Cybersecurity Tips for Communications Technology Professionals

Scott Murphy

September 11, 2024

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

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No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents

Matt Vartabedian

September 10, 2024

Xanadu, ServiceNow’s latest platform update, incorporates many new features, including AI Agents. Read on for an overview of AI Agents, what they are and how they work.

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User Experience Audits: When, How, and Why?

Nathan Eddy

September 10, 2024

User experience is an important part of customer experience. And as the digital revolution rolls on, ensuring a seamless user experience (UX) is critical if organizations wish to remain competitive.

News & Views

New Construction Means New Communications Challenges

Denise Munro

September 09, 2024

With the spread of the International Building Code 2021, the requirements for emergency communication capabilities in buildings has changed. See what that means for communication technology professionals.

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

Hannah Warfel

September 06, 2024

Also, Cognite launches a new AI definitive guide and RUCKUS and Nokia partner for AI-driven Wi-Fi/fiber solution.

AI Governance: When In Doubt, Ask. Then Ask Again.

Matt Vartabedian

September 05, 2024

A Grammarly webinar wades into the abyss of AI-related regulations (current and forthcoming), as well as some key questions to ask vendors. We dive a little deeper.

Slack: There Are Five Types of AI Users

Lisa Schmeiser

September 05, 2024

The company’s framing of AI personas offers a roadmap for nudging workers along to where managers want them to go in using new technologies.

From Labor Issues to Customer Satisfaction, AI Agents Can Help

Zeus Kerravala

September 02, 2024

A new report from Cognigy looks at how AI agents could address modern customer service issues while also improving customer experience’s efficiency and effectiveness.

Five9’s Realignment Signals a Maturing Organization

Zeus Kerravala

August 30, 2024

Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue management.

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