No Jitter

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AI Needs to Reduce Errors – Or Everyone Will Pay the Price

Martha Buyer

December 10, 2024

As litigators begin to go after AI systems and those that deploy them, every human in the technology-deployment chain must carefully consider how much an AI-sponsored error is worth.

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Agentic AI Represents an IVR Revolution

Dave Michels

December 10, 2024

The promise of AI tools with the agency to make decisions has potential – but adopters would be wise to understand what AI agents can do well.

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Hybrid Work Driving Office Evolution

Irwin Lazar

December 09, 2024

Space shifting to meetings and hot-desking, with mixed results.

News & Views

No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot

Matt Vartabedian

December 06, 2024

AWS introduced a slew of new products at its re:Invent event, Verint debuted a CX/EX Scoring Bot, and RingCentral, Zendesk, Moveworks and SIPPIO all announced partnerships.

Frustrated By the RTO Mandate Debate? Don't Be.

Lisa Schmeiser

December 05, 2024

A debate means there's still time to get it right when it comes to modern employee experience -- we haven't permanently settled for getting it wrong for everyone.

How Talkdesk Delivers for Vertical Industries

Sheila McGee-Smith

December 05, 2024

In addition to identifying industry-specific needs and incorporating features that address those requirements, cultivating a vertical customer base requires good messaging to the customers.

Use Your Telecom Provider to Ensure Voice Security & Compliance

Sorell Slaymaker

December 04, 2024

As the importance of contact centers and communication systems grows, so does their appeal to hackers as an attack vector.

If It’s Not AI, It Just Won’t Fly

Blair Pleasant

December 03, 2024

After seven separate tech events, seven clear trends emerge in AI and communications technology, from CX to copilots to the challenge of differentiation.

No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns

Matt Vartabedian

December 02, 2024

Amazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, support for WhatsApp and more.

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