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Getting Unstuck from Legacy Contact Center Systems


Cloud contact center
Image: alexmillos -

Contact centers of all sizes are reaping the rewards of migrating to the cloud, whether they’ve gone all-in or have taken a hybrid approach. Without trading off cost efficiencies or security, their contact center operations are more agile, the services they deliver more cohesive, and the customer engagements they produce much more fruitful than possible when running on-prem systems.
In this Spotlight report, produced by Enterprise Connect Research and sponsored by Genesys, discover why cloud is the clear choice for organizations that have made customer experience a competitive strategy.
You’ll learn:
  • How enterprises are approaching contact center deployment models, from Enterprise Connect survey research
  • What role analytics and AI play in streamlining and optimizing customer interactions