The combination of unified and contextual cloud communications is a critical digital transformation enabler for the enterprise. When deployed effectively, these cloud-based solutions can provide new options for customer-facing and internal communications to improve revenue, profitability, customer satisfaction, customer retention, and employee productivity. Nonetheless, many companies and decision makers still don't understand how communications can help drive business.
In this IDC whitepaper, sponsored by Vonage, you'll learn:
How IDC defines the four categories of communications technology maturity
The communication technology behaviors that correspond to business success
Considerations when determining the right type of communication platform for your enterprise
Recommendations to improve your company's communication maturity level