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At last, we have the details on this Enterprise Connect 2024 award winner – and they reveal an AI offering with a unique empathy-detection strategy and creative pricing.
Matt makes a really great point at the end of his post: Communications folks, especially those who grew up in telephony, pride themselves on building...
I identified four parts of a QoS implementation in my blog on January 15th. Number four on my list is testing and monitoring. Lets take a look at why...