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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
As more companies adopt applications where contacting someone involves clicking their name on the screen, the value of reducing the number of digits...
IBM talking smack about desksets is so surprising because of the stress the company places on partnering with, not displacing, the PBX developers who...