Post Archive



March 2016

Don't Call, Text... Maybe?

Beth Schultz | March 31, 2016 |
With enterprise SMS taking off like gangbusters, watch for deeper integration and more vendor options.

Remote Implementation Services Hurting Customer Satisfaction

J.R. Simmons | March 31, 2016 |
The drive is on to virtualize everything, but implementation services need to be delivered with a more personal touch to achieve quality results.

The Fallacy of Bimodal IT

Dave Michels | March 31, 2016 |
More often than not, this two-pronged approach is nothing more than permission to mess things up. More is needed.

Test Your HA Architecture Before Peak Season

Sponsored by IR | March 31, 2016 |
In this sponsored post, IR provides tips on how to ensure your high-availability UC or contact center systems keep functioning while under duress.

Facebook at Work Fuels Collaboration at Canadian Tire

Beth Schultz | March 30, 2016 |
In short order, this Canadian giant has seen rapid uptake, 'awesome' examples of collaboration, and 'phenomenal' productivity gains.

Information Security: Not Without Its Limitations

Martha Buyer | March 30, 2016 |
The third of a three-part series explores the risks on both the employer and employee sides that come with BYOD.

UC Vendor as Regulated Telco: Not as Rare as You Might Think

Brian Riggs | March 30, 2016 |
Microsoft has been catching a lot of grief for its new 'telco' status, but look around and you'll see it's in good company.

Use Analytics to Improve Automated Voice Applications

Sponsored by Plum Voice | March 30, 2016 |
In this sponsored post, Plum Voice shares how combining robust call analytics with technology best practices allows companies to optimize the automated voice experience.

Connecting UC in the Workplace

Marty Parker | March 29, 2016 |
With UC maturity comes the impetus to build bridges between communications platforms and business processes, applications, and information.

Changing the UC Channel

Brent Kelly | March 29, 2016 |
'If you haven't been pivoting over the past three years, you are already destroyed.'

MindMe: WebRTC for the Greater Good

Andrew Prokop | March 28, 2016 |
One app aims to harness telemedicine technologies for suicide prevention.

Applying Rigor to the Cloud UC&C Decision

Terry Slattery | March 28, 2016 |
Before you make a decision on cloud-based unified communications and collaboration, make sure you understand all the implications.

Viptela, SevOne Team on SD-WAN Management

Beth Schultz | March 25, 2016 |
As the SD-WAN market heats up, vendors and service providers will increasingly look for ways to differentiate themselves.

Are You Safe on LinkedIn?

Gary Audin | March 25, 2016 |
False personas on LinkedIn may be targeted attacks, and requests to connect should be viewed with caution.

Don't Let Aerial Cables Tangle You Up

Matt Brunk | March 25, 2016 |
Eliminating unnecessary aerial cabling is a no-brainer in hurricane zones -- and a best practice regardless of environment.

OTT and Cloud Communications, the ALE Way

Beth Schultz | March 24, 2016 |
A hybrid approach provides a promising twist on familiar over-the-top and cloud stories.

What a Virtual Network Looks Like: Infrastructure

Tom Nolle | March 24, 2016 |
Current-generation virtual networking comes in three flavors, each of which has significant infrastructure implications.

Making Virtual Meetings Better

Jennifer Adams | March 24, 2016 |
Despite the convenience of engaging with people anywhere, meetings with remote participants come with a number of challenges to overcome.

SIP Trunking: Not a Simple Replacement -- Part 2

Melissa Swartz | March 23, 2016 |
A deeper dive into factors around facilities, configuration, and failover that can complicate a move to SIP trunks.

Vidyo's Big Year Continues With InterCall Partnership

Zeus Kerravala | March 23, 2016 |
A big financial services win, a new cloud suite, and one partnership agreement after another... Vidyo is on a roll.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.