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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
In this installation of No Jitter’s Conversations in Collaboration, Forrester senior analyst Christina McAllister defines contact center productivity...
Trying to get the workforce to adopt generative AI-based assistants will involve training users and helping them understand the use cases where their...