Post Archive



November 2014

Addressing the Problem With Email, At Long Last

Dave Michels | December 01, 2014 |
Email, as ever, remains as problematic as it is necessary in the workplace -- but hope is in the offing in the form of several new approaches.

Sponsored Post: WebRTC in the Enterprise

Sponsored by Voxbone | December 01, 2014 |
If you plan on introducing WebRTC to your enterprise, make sure to take the following steps.

Privacy, Online Access, and the Fragility of Life

Andrew Prokop | December 01, 2014 |
Call it a devil’s bargain or call it the modern world, questions of privacy in relation to the Internet and social media haunt me.

The 500 Features of Dr. PBX

Eric Krapf | November 28, 2014 |
In the next-gen world of software-driven communications, a feature becomes an API and a platform's value is derived from its ability to integrate with lots of things.

Digital Investigation Dos & Don'ts

Gary Audin | November 26, 2014 |
Don't be caught off guard by the need to conduct or help out with a digital investigation, be that by collecting an employee smartphone or providing customer records.

CafeX Brews Up Real-Time Engagement App for SMBs

Beth Schultz | November 26, 2014 |
Cloud-based Quisbee lets smaller businesses interact with Web and mobile customers as if they had an enterprise-scale contact center behind them.

Cisco's Trollope Doing Right by Collaboration

Zeus Kerravala | November 25, 2014 |
Two years in, collaboration chief Rowan Trollope is seeing his vision realized in the product portfolio.

Pondering a 'Third Way' for IT & Network Management

Tom Nolle | November 25, 2014 |
Proposed by a BT research exec, the Third Way of Management accounts for the virtualization of today's network and IT environments.

Why Phone Calls Are the New Mobile Conversion

Richard Dumas | November 25, 2014 |
Using click to call, your business can unleash a new source of high-value Web and mobile leads.

Unify Square Offers Plan for Keeping Lync on Track

Beth Schultz | November 24, 2014 |
UC Right Track offering aimed at maximizing user adoption while speeding time to return on investment.

WebRTC Video Harmony at Last?

Irwin Lazar | November 24, 2014 |
The decision by the IETF’s RTCWeb working group to mandate inclusion of H.264 and VP8 codecs should put an end to video interoperability woes… for now.

Will WebRTC Replace SIP?

Andrew Prokop | November 24, 2014 |
The focus shouldn't be on WebRTC vs. SIP, but on how to best complement the power and importance of one with the other.

No Jitter Podcast: EULA and the Hula

Guy Clinch | November 21, 2014 |
Guy shares his thoughts about how the overuse of End User License Agreements and other legal documents, including privacy statements, dilute core values.

Why Cell Providers Need to Prepare for M2M

Gary Audin | November 21, 2014 |
As the number of IoT endpoints grows and the amount of M2M communications explodes, watch for cellular networks to pick up a chunk of the traffic.

Be Careful What You Assume About Hosted Voice!

Matt Brunk | November 21, 2014 |
When selecting white-labeled hosted telephony service, don't make the mistake of assuming you'll be able to plug in your phones and have them work.

Speedshare Turns Web Into a Shared Experience

Beth Schultz | November 20, 2014 |
This new tool from OSIX lets two or more people view and interact on a Web site or with an application simultaneously.

Digital Assistants Lend Human Feel to the IoT

Henry Dewing | November 20, 2014 |
With helpers like Siri, Cortana and Google Now, navigating the Internet of Things gets a little less daunting.

Technically Lync: Setting Up Federation

Kevin Kieller | November 20, 2014 |
Lync federation can transform your business relationships -- as long as you set it up properly.

Squaring Things Up with Cisco's Rowan Trollope

Michelle Burbick | November 19, 2014 |
In this exclusive interview with No Jitter, Cisco's collaboration chief shares his thoughts on Project Squared and other ways in which the company will continue innovating in enterprise collaboration.

'Big News,' Big Questions in Collaboration

Michael Finneran | November 19, 2014 |
Enterprises looking to create better collaborative work experiences have a growing slate of platforms to pick among, including from Cisco, IBM and, apparently, Facebook.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.