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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
Here's a terrific short article about telecom and "infotech" business models--how and why they differ, and the implications, especially for telecom,...
Young adults still use libraries, according to a new study . While one study never gives you a complete picture of a complicated world, I think this...
By Marty Parker Last week's news of Charlie Giancarlo's move to Silver Lake created a flurry of comments about what Charlie might be doing with Avaya...
(cross-posted at VOIPLoop.com) For the past couple of years I've been planning and scheming to convert my office wares over to Apple. I read feedback...
Greater than 1.5% of the electrical power consumed in the US is for data center operation. This figure is expected to rise to 3% by 2010. This is the...