Post Archive



October 2013

Federating Clouds

Gary Audin | October 31, 2013 |
It's very likely that one cloud service will not deliver all that is needed by the enterprise; so how will enterprises tie together multiple cloud services?

QoS for vMotion and Multimedia

Terry Slattery | October 31, 2013 |
How do you mix vMotion and multimedia on the same VM hardware?

Collaboration is Not Automatic

Gary Audin | October 30, 2013 |
Simply deploying a new IT or communications tool does not mean it will be used effectively. It may not be used at all.

A Lync Appliance for Enterprises?

Marco de Jager | October 30, 2013 |
It's not just for SMBs; a software appliance can help you scale up from proof of concept to deployment, and can provide other TCO benefits

Asterisk REST Interface: Providing a Complete Toolkit for Building Business Communications Apps

Matt Jordan | October 30, 2013 |
The new interface opens Asterisk up not only to the existing community of users and developers, but also to a much wider audience of business app developers.

Cisco Making a Bid to Solve WebRTC Video Codec Battle

Eric Krapf | October 30, 2013 |
The vendor will open-source its H.264 implementation, hoping for consensus and backward-compatibility in WebRTC video.

Cisco's "Delightful" Cloud and Mobile Focus

Irwin Lazar | October 29, 2013 |
Execs at Collaboration Summit tried to demonstrate a renewed focus on delivering collaboration software that "delights" users.

Reducing Risk by Way of Cloud

Dave Michels | October 29, 2013 |
The shift to the cloud is actually the buyer shifting the responsibility for actual results to the provider.

User Experience Reigns

Blair Pleasant | October 28, 2013 |
Many UCC vendors are realizing that in order to increase end user adoption, the user experience must be simple, intuitive, and relevant to their work and tools.

SIP Strategies

Matt Brunk | October 27, 2013 |
Implementing SIP trunks can be challenging or it can be managed like any other process.

The Internet of Things Will Change Your Business Model

Gary Audin | October 27, 2013 |
Various forms of post-sale maintenance will become more common, and may change how you deal with your vendors.

Mobile Device Ennui

Michael Finneran | October 24, 2013 |
The one element that seems to echo through all of these announcements is "incremental."

The Internet of Corporate Things

Bob Emmerson | October 24, 2013 |
To take integration to the next level, M2M platform vendors need to enable the easy, open-ended integration of new devices and applications.

Cloud Contact Center Player Five9 Acquires SoCoCare

Sheila McGee-Smith | October 24, 2013 |
Merger and acquisition activity in the cloud contact center market continues at a feverish pace.

Cisco is at War with Good Enough

Zeus Kerravala | October 23, 2013 |
Cisco should use all the intelligence it has in-network and create an experience that can't be replicated through consumer-only technology.

In Acquiring Sitrion, NewsGator Hopes to Make the Mundane More Fun

Melanie Turek | October 22, 2013 |
Sitrion exposes SAP processes by presenting them in an employee's everyday work environment.

The Tyranny of the Parts

Tom Nolle | October 22, 2013 |
Vendors who say they're only providing one layer of the SDN or NFV vision have little to contribute.

The Tyranny of the Parts

Tom Nolle | October 22, 2013 |
Vendors who say they're only providing one layer of the SDN or NFV vision have little to contribute.

Microsoft Claims Lync Has Voice Shipment Lead: Are they Right?

Eric Krapf | October 22, 2013 |
Redmond greets the Cisco Collaboration Summit with a provocative claim. Here's what some industry folks had to say about that claim.

8 More Disaster Recovery Duds

Gary Audin | October 21, 2013 |
The lesson: Test your backup systems, get management buy-in, and seek input from non-technical people to find the gaps in your plans.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.