Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
The VAR vs. the Cloud; Challenges for the Enterprise Gary AudinJune 24, 2011As more companies, government agencies and educational institutions move to the cloud, OEM equipment sales through VARs to these organizations are...
Why Another NDA Analyst Meeting? Because the Stakes are High Sheila McGee-SmithJune 23, 2011The notion of a battle for contact center leadership is not hyperbole.
Cisco Quad: Closing the Gap Between Enterprise and Consumer Apps Melanie TurekJune 22, 2011Some of the improvements bring Quad closer to the consumer services we're used to. But they will not necessarily achieve the goals Cisco and its...
The New Desk Phone Matt BrunkJune 22, 2011If we could mold the perfect desk telephone for you, what would it look like?
Who's Driving the UC Bus? Tom NolleJune 21, 2011Customers say that the "UC vendors" are pushing them to change over to a new VoIP/UC system. It's not working.
A Perspective on Avaya's Public Stock Offering Marty ParkerJune 20, 2011Even after the stock offering, Avaya will need to balance the risk of pursuing "next-generation collaboration" markets with the need to nurture the...
Zultys: A Look Under the Hood Matt BrunkJune 20, 2011Overall, the Zultys solution is packed with convergence and it definitely reduces installation time.
Time to Re-Invent the Desk Phone Dave MichelsJune 20, 2011It is time to re-invent the desk phone. It's long overdue for a major refresh. Here are some suggestions of what needs to be included in the redesign.
Avaya Operations Services (AOS)--Ever Heard of Them? Doug CarolusJune 16, 2011Avaya does have a hosted/managed portfolio--based on Nortel gear now, but migrating to Aura this year. Here's what they're offering.
From Green to Gold IT Gary AudinJune 16, 2011Going green does have a payback for IT. Sustainable IT is even better.
Siemens Enterprise Expands OpenScape Cloud with inContact Sheila McGee-SmithJune 15, 2011Siemens is increasing its bet that SaaS is a big piece of the future of enterprise communications.
Raising the Bar on IP Address Management (IPAM) Zeus KerravalaJune 15, 2011As IPv6 rolls out, IPAM is becoming a core component of any IT operations strategy.
The Evolution of the Telecom Carrier: CenturyLink and the Cloud Lisa PierceJune 14, 2011CenturyLink has made it abundantly clear that it wants to transform itself from a rural provider of landline SMB and consumer telecom services to a...
iCloudy with a Chance of Sun June 14, 2011The IT Manager's Guide to coping with the latest Apple thing that won't go away no matter what you do.
Does AT&T Wireless Have Any Shame At All? Michael FinneranJune 14, 2011Based on want I have seen, AT&T is institutionally predisposed to be anti-consumer--and now they want to acquire what has consistently been the...