Post Archive



May 2012

Cius RIP, What Now ADVD??

Phil Edholm | May 31, 2012 |
For some reason the potential tablet market excited two of the major UC vendors into jumping into a market space that they were ill equipped to compete in.

BYO Duopoly

Dave Michels | May 30, 2012 |
While most of the press is laughing at Cisco for creating a proprietary device, they are totally ignoring the closed proprietary device that is winning.

State of Mobility Survey

Gary Audin | May 30, 2012 |
In the opinion of the survey developers, a tipping point has been reached in the business use of mobile devices.

AT&T Bites the Hands that Feed It...Again

Hank Levine | May 30, 2012 |
AT&T is demanding ever-more unfriendly contract terms so that it can act with impunity even as customers are blocked from using the most cost-effective technologies.

Sonus Aims at the Enterprise

Dave Michels | May 30, 2012 |
Bringing carrier-class scalability to bear on the growing enterprise demand for IP session management and security.

Why Not to Cheer about Cius's Demise

Brian Riggs | May 29, 2012 |
The demise of Cisco Cius is less of a victory for Apple in the tablet market and more a defeat for business communications solution developers in the UC market.

Time: Fritter Away by Too Much Ringing?

Matt Brunk | May 28, 2012 |
Network call accounting can tell you if you're letting fax machines ring for too long, needlessly consuming bandwidth.

Camping with Avaya

Zeus Kerravala | May 28, 2012 |
The Avaya ACE Codecamp Mini-Hackathon let members of the DevConnect program show their stuff.

The Most Valuable NMS Tool

Terry Slattery | May 28, 2012 |
A tool that you use regularly to see which interfaces are running at high utilization or have high errors is a start.

Cisco Killing Cius Softly

Eric Krapf | May 24, 2012 |
BYOD and software claim another victim.

Avaya/Nortel Contact Center Integration Evolution

Sheila McGee-Smith | May 24, 2012 |
The strategy being adopted for Avaya contact center is to build new features in modules that can be used by any of the existing solutions to add new functionality.

CableWiFi: Wi-Fi Far and Wide

Michael Finneran | May 24, 2012 |
It appears that Wi-Fi will be an increasingly important element in the public wireless technology mix.

Polycom Gets a Facelift and a Strategy Change

Zeus Kerravala | May 24, 2012 |
The new logo and new attitude are nice, but the real key for Polycom is how well it executes on being a software company.

More Bad News for RIM

Michael Finneran | May 24, 2012 |
Losing the head of sales, and with Chief Marketing Officer, Frank Boulben just coming on board, things aren't getting any easier

Why Collaboration Now?

Dave Michels | May 23, 2012 |
We have conquered mobility, remoteness, and even productivity--now we need interaction, as that's the key to the best ideas.

BYOD on the High Wire

Michael Finneran | May 22, 2012 |
It's great that so many vendors have finally "discovered" BYOD. What many still seem to be missing, however, is that BYOD creates a serious responsibility.

RF Interference: When Things Go Bump in the Air

Greg Wolf | May 22, 2012 |
RF interference acts like a light switch. Absent interference, things work fine. However, as soon as interference is present performance comes almost to a grinding halt.

UberConference Brings the Web to Audio Conferencing

Dave Michels | May 22, 2012 |
A new service from Google's venture arm tries to fix some of the most annoying things about audio conferences.

Understanding "Service"

Matt Brunk | May 21, 2012 |
How a customer walks down the technology path to accomplish what they want is more important than what you want to deploy or sell.

What the Future Holds for Enterprise Communications: A Web Event

Melanie Turek | May 21, 2012 |
The slow but steady migration to IP; cloud's emergence; and BYOD's strength are among the topics we'll cover

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.