CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
Free Video Bandwidth via Unified Communications Marty ParkerFebruary 21, 2012UC lets you change your traffic mix to make room for video, without having to add capacity.
F5 Circles The Wagons and Adds Diameter to its Portfolio Zeus KerravalaFebruary 20, 2012Telcos need Diameter's technology to build scalable voice over LTE (VoLTE) services, and this move could be important as 4G expands.
Apple Versus Cisco: Main Event? Tom NolleFebruary 20, 2012The interoperability battle is just getting started. We need to make features, not just products, interoperate.
Route 1 Challenges: BYOD Matt BrunkFebruary 20, 2012Bringing your own device is popular. Bringing your own secure device needs to gain traction as well.
Is Skype the Next SharePoint? Eric KrapfFebruary 17, 2012Microsoft's CFO makes an interesting comparison in talking about the Skype integration.
Carrying the Data to the Competition Gary AudinFebruary 17, 2012Your data is very vulnerable when you travel in certain parts of the world.
Report: Avaya IPO May Be in April Eric KrapfFebruary 16, 2012Bloomberg reports the intial public offering could come soon.
Whither BYOD? Eric KrapfFebruary 16, 2012Do enterprises save money by making employees provide their own mobile devices? And are there any gotchas lurking down the road?
Cisco Launches a Salvo at Skyprosoft Zeus KerravalaFebruary 15, 2012The appeal has nothing to do with VoIP, but has to do with video interoperability.
Cisco Appeals Microsoft-Skype Approval in Europe Eric KrapfFebruary 15, 2012Cisco bases its opposition to the merger on interoperability concerns--and specifically, their effect on enterprise systems, according to Marthin...
What's Your Cloud's Business Model? Gary AudinFebruary 15, 2012Different business models may complicate some and maybe all of the issues that may arise, such as SLAs, security, privacy, and availability.
The Need for UC Interoperability Eric KrapfFebruary 15, 2012There's every reason to believe we won't get true interoperability from the vendors. The question is whether there's a way around them.
A Long and Winding Road Fred KnightFebruary 14, 2012The migration path for enterprise communications and collaboration has lots of twists and turns, and we're nowhere near the end.
What Is UC Federation and Why Should I Care? Russell BennettFebruary 14, 2012Enterprises spend fortunes every year on "speeding time to market", "corporate agility", and "just-in-time delivery". UC Federation could deliver...