ContactCenter_AdobeStock_297843446.jpeg Image: BillionPhotos.com - stock.adobe.com Customer Experience Five9 Extends Service Cloud Voice Integration to Salesforce Einstein Sheila McGee-SmithJune 05, 2024Deeper integration with Salesforce offers new choice for customers looking for CX AI.
Aerohive Gives Away its Bonjour Gateway Zeus KerravalaSeptember 18, 2012A good move for Aerohive but a better move for any company out there that wants to leverage Bonjour for Apple-specific services.
Converged Networks: Finding Trouble Matt BrunkSeptember 14, 2012Instead of focusing only on restoring service, you may need to redirect your attention toward also improving service to prevent future outages or...
Limits of the Apple Hype Machine Michael FinneranSeptember 13, 2012What's new with iPhone 5? A little bit of this, a little bit of that, not much to line up for.
Voice as Spice Eric KrapfSeptember 12, 2012WebRTC might give us a whole new way of thinking about voice.
WebRTC a Major Focus at IIT Conference Eric KrapfSeptember 12, 2012The key thing now seems to be getting a WebRTC specification out to developers.
Microsoft Lync Is Selling Telephony; Are Enterprises Buying? Irwin LazarSeptember 12, 2012Microsoft is indeed making progress; as deployments move from pilot to production, we'll see the real test of whether Lync continues to gain share...
Economic Uncertainties Delaying Siemens Enterprise Relaunch Eric KrapfSeptember 10, 2012Chief Commercial Officer Chris Hummel says SEN's business is growing, but the overall economic situation makes the timing wrong for the much-...
Gartner UC Magic Quadrant 2012: Mature but Dynamic Market Marty ParkerSeptember 10, 2012Few changes in leaders or positioning, but continued evolution of vendors' approaches.
Is the End of the TDM PSTN Coming? Phil EdholmSeptember 10, 2012AT&T is again pressing the FCC to sunset the legacy public network. Enterprises need to be prepared for the possible consequences.
Telecom Fraud, Bigger than You Thought Gary AudinSeptember 10, 2012The old problems still exist, and the emergence of more mobile services and devices has compounded the problem.
Revisiting the Campus Matt BrunkSeptember 07, 2012Do administrators see their environments as "campus" environments, and do they appreciate the value of convergence?
How Do You Know What Your TEM Doesn't Know? Justin G CastilloSeptember 06, 2012Relying on telecom expense management without any kind of backstop could result in missed savings and optimization opportunities.
Mobile Moves: Jostling "Back in the Pack" Michael FinneranSeptember 06, 2012Developments for Nokia and Windows Phone, as well as HP and webOS, and Google/Android. But what everyone's waiting on is the iPhone 5.
The Path to Pervasive Video Zeus KerravalaSeptember 05, 2012It may seem like we're still nowhere near having pervasive video but I think we're actually pretty close.