Post Archive



April 2010

Pick the Right People for Business-Tech Liaison Program

Robin Gareiss | April 30, 2010 |
I would be willing to bet that at any company, there are business folks whose inner-geek occasionally cries to come out, and there are IT geeks who would love to help shape corporate strategy.

The Near Term Success of UC Depends on the Channel

Jim Burton | April 30, 2010 |
Yes there are successful UC resellers, VARs, and system integrators out there, but they are few and far between.

More Signs of a Rebound?

Eric Krapf | April 29, 2010 |
ShoreTel and Acme Packet report record quarters.

HP Buys Palm?

Michael Finneran | April 29, 2010 |
For my money, it looks like HP is collecting a bunch of elements that they hope to eventually bring together as an alternative to the "big boys", or more likely "big boy", Cisco.

HP Buying Palm for $1.2 Billion

Eric Krapf | April 28, 2010 |
Can the acquisitive HP breathe new life into a mobile company that has seen better days?

Mitel Goes Heavier on BlackBerry

Michael Finneran | April 28, 2010 |
Cisco may have been first with the preferred MVS 5.0 interface, but Mitel is raising the bar--or at least describing a higher bar.

How to Procure a Voice Solution

Dave Michels | April 28, 2010 |
How to procure can be nearly as complex as what to procure. It does sound a bit crazy, but the industry is offering more choices and options than ever before.

"Presence Defeats Privacy" (and Other Observations)

Eric Krapf | April 28, 2010 |
We're a ways off from the kind of "rich presence" capabilities that dominated our discussion.

How UL Views UC

Eric Krapf | April 28, 2010 |
There's a critical need for UL to communicate constantly with customers about the status of the product testing process, as well as using communications systems to help internally track the process.

FaceTime Vantage Highlights Need for Secure Communications

Melanie Turek | April 27, 2010 |
IT managers must consider compliance and legal costs, and make sure they are protected against any threats, whether they come from without or within.

Avaya's Product Portfolio Is More Than You See (or UC)

Zeus Kerravala | April 26, 2010 |
I'm convinced now that the former Nortel data business has cheated death and has a chance at returning to being a major network vendor.

Scalable Video and Scaling of Deployment

John Bartlett | April 26, 2010 |
SVC helps overcome a number of issues that crop up when we want to deploy video to every desktop, not just to a few conference rooms. Let's look at why.

RIM Continues Fixed Mobile Convergence (FMC) Push with Blackberry MVS 5

Lisa Pierce | April 26, 2010 |
Although RIM is not the first vendor to support VoWiFi, its announcement is important because it has long been the "gold standard" in the enterprise.

Social Media Tools: Do They Deliver?

Matt Brunk | April 26, 2010 |
The current abundance of social media tools runs the risk of just being noise. Not that I don't think social media is useful because I know it is, but how useful and how effective is it?

Avaya Releases New Data Gear at Interop

Eric Krapf | April 26, 2010 |
Announcements build upon "a profitable, healthy business" line for the communications vendor.

RIM Rediscovers VoWi-Fi in the Upgraded MVS

Michael Finneran | April 26, 2010 |
With VoWi-Fi support and closer coupling with the PBX, this new edition of the MVS will certainly be a boon for the BlackBerry base.

Comment on The UC Feature

Sorell Slaymaker | April 23, 2010 |
What do you think about these proposed standard definitions?

Unified Communications: A Mandate for the Enterprise

Sorell Slaymaker | April 23, 2010 |
Unified Communications is a core element necessary for businesses to quickly adapt to the ever-changing marketplace. For enterprise technologists, it requires a new approach to the architecture.

SIP Trunk SLAs

Eric Krapf | April 23, 2010 |
The third of our Slidecasts from Lisa Pierce's session on SIP Trunks at the recent VoiceCon Orlando 2010.

Before Engaging Business Units, Examine IT's Reputation

Robin Gareiss | April 23, 2010 |
IT leaders and key staff must internalize the fact that they must be leaders company-wide, with all the boldness, responsibility, and glory that goes along with it.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.