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Latest Podcast

Team Collaboration: A Platform Play?

Team Collaboration

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

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Working Through Team Collaboration Growing Pains

Team Collaboration

While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges, as UC analyst Zeus Kerravala shares in this EC19 session preview.

UC&C Adoption: Focus on the Why

User Adoption & Training

UC analyst Blair Pleasant shares this and other tips in a pre-EC session preview.

Getting -- and Staying -- Ahead on Team Collaboration

Team Collaboration Tools & Workspaces

Before standardizing on a team collaboration tool for your users, you've got to go deep on differentiation strategies, pricing models, and security, as IHS Markit's Diane Myers explains in this EC19 session preview.

Speech Tech in the Enterprise: Think Big

AI & Speech Technologies

Beyond the meeting, there’s an “open-ended set of possibilities” for enterprise speech technologies, as UC analyst Jon Arnold shares in this EC19 session preview.

Inside the Enterprise: Optimizing Sales at Insureon

AI & Speech Technologies

Doug Altschul, VP of customer experience, talks about the value of API-based cloud communications, AI, and real-time transcriptions.

Chewing on Programmable Communications

APIs & Embedded Communications

TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.

How to Harvest Your PBX Budget

Unified Communications

In this EC19 session preview, Marty Parker, of UniComm Consulting, shares how to make the money follow your priorities.

Why You Need to Keep UC Security Top of Mind

Security

Sorell Slaymaker, of Unified IT Systems, runs us through the risks in this Enterprise Connect session preview.

Crafting the Contact Center

Contact Center & Customer Experience

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

Customer Experience: All About the Data

Chris Marron, MZA analyst, talks about siloed data and other barriers prohibiting delivery of exceptional customer experiences.

Are You Picking Your UCaaS Provider for the Right Reasons?

Advanced features might grab you, but what you really need to zero in on is service performance, says Elka Popova, of Frost & Sullivan.

Cloud PBX: No Need for Trepidation

Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in the cloud.

TADHack-mini '18: Experience the Power of Programmable Comms

Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.

UCaaS Costs: Getting Your Analysis Right

UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.

Driving Transformation in Customer Care

Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.

Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

33%

I don't know how my enterprise approaches diversity and inclusivity

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

33%

No, my enterprise isn't addressing the issue

33%

Total votes: 9

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