Podcasts

Latest Podcast

Cloud Letting You Down?

Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.

Listen Now

UCaaS Costs: Getting Your Analysis Right

UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.

Driving Transformation in Customer Care

Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.

Inside Contact Centers of Today... and Tomorrow

What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.

Voice Reboot: Smart Talking in Your Contact Center

Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester, explains in this pre-EC session...

Talking Speech Tech for the Enterprise

In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.

UC & Contact Center: Building a Holistic Business Case

IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.

Getting Proactive on E-911

An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.

Microsoft Teams: AI & the Future of Team Collaboration

In Part 2 of a three-part series, Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.

Search form

Podcasts

Archived Podcasts