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Latest Podcast

Rethinking Hybrid Work: A Microsoft MVP Weighs In

Future of Work

Microsoft MVP Randy Chapman shares his thoughts on where we stand with hybrid work and the changing role of the office.

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Microsoft Teams: What You Can Expect this Fall

Unified Communications & Collaboration

Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft’s roadmap.

Voice for Microsoft Teams: Implementation Tips

Cloud Communications

Microsoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.

Exploring the Potential of UCaaS for Verticals

UCaaS

Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.

Zoom & Five9: What's It Mean for UCaaS?

UCaaS

Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.

Understanding Voice Options for Microsoft Teams

Cloud Communications

UC architect Randy Chapman shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.

Microsoft Teams Updates: An MVP Weighs In

Team Collaboration

Exploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman

Collaborative Meeting Services: Exploring the Universe

Meetings

Prachi Nema, senior analyst with IT research firm Omdia shares key takeaways, and more, from her recently published deep dive on 11 collaborative meeting service providers.

Cloud Voice: Staying Ahead on Performance

Cloud Communications

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

CX & the Voice Call: Making Quality Matter

Customer Experience

Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.

Voice Calling: Examining an API Approach

APIs & Embedded Communications

Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.

Going Above & Beyond on Voice

Cloud Communications

In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.

Team Collaboration: A Platform Play?

Team Collaboration

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

SASE, Simplified

Security

The WFH trend has turned remote IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, why SASE is the salvation, and where it fits in with SD-WAN.

Cloud Contact Center: Why Partners Matter

CCaaS

Enterprises need holistic solutions for today's contact center requirements, as two Five9 execs discuss in this episode, brought to you by Five9.

CPaaS: Why It's Imperative

CPaaS

IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session...

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