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Latest Podcast

Cloud Contact Center: Why Partners Matter

CCaaS

Enterprises need holistic solutions for today's contact center requirements, as two Five9 execs discuss in this episode, brought to you by Five9.

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Why Audio Quality Matters

Enterprise Networking

Kicking off a 12-part series on the role of high-quality audio for customer communications and enterprise collaboration with our guest Terry Slattery, longtime network engineer with Netcraftsmen.

What's a Container? And What Does It Have to Do With UC?

Cloud Communications

UC analyst Zeus Kerravala explains why this piece of modern cloud architecture promises to impact communications profoundly.

Tips for Navigating Productivity Landmines

Unified Communications & Collaboration

A Honeywell IT exec shares best practices learned in provisioning UC&C tools to 130,000 employees, in this Poly-sponsored podcast.

Cloud Letting You Down?

UCaaS

Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.

Inside the Contact Center-CRM Integration

Contact Center & Customer Experience

Go-to contact center authority Sheila McGee-Smith shares why the benefits of providing CRM access to your agents outweighs the short-term pain, and more, in this EC preview.

AI & Automation: Profound Change Ahead in the Contact Center

AI & Automation

Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.

Working Through Team Collaboration Growing Pains

Team Collaboration

While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges, as UC analyst Zeus Kerravala shares in this EC19 session preview.

UC&C Adoption: Focus on the Why

User Adoption & Training

UC analyst Blair Pleasant shares this and other tips in a pre-EC session preview.

Getting -- and Staying -- Ahead on Team Collaboration

Team Collaboration Tools & Workspaces

Before standardizing on a team collaboration tool for your users, you've got to go deep on differentiation strategies, pricing models, and security, as IHS Markit's Diane Myers explains in this EC19 session preview.

Speech Tech in the Enterprise: Think Big

AI & Speech Technologies

Beyond the meeting, there’s an “open-ended set of possibilities” for enterprise speech technologies, as UC analyst Jon Arnold shares in this EC19 session preview.

Inside the Enterprise: Optimizing Sales at Insureon

AI & Speech Technologies

Doug Altschul, VP of customer experience, talks about the value of API-based cloud communications, AI, and real-time transcriptions.

Chewing on Programmable Communications

APIs & Embedded Communications

TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.

How to Harvest Your PBX Budget

Unified Communications

In this EC19 session preview, Marty Parker, of UniComm Consulting, shares how to make the money follow your priorities.

Why You Need to Keep UC Security Top of Mind

Security

Sorell Slaymaker, of Unified IT Systems, runs us through the risks in this Enterprise Connect session preview.

Crafting the Contact Center

Contact Center & Customer Experience

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

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