Podcasts

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Latest Podcast

Microsoft in 2022 & Beyond: What's Next for the Tech Company?

Unified Communications

Microsoft MVP Randy Chapman shares his insight into the year that was and the year to be for Microsoft.

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Embracing Workforce Management for Better CX, Agent Experiences

Contact Center & Customer Experience

Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.

AI, WFO, WEM: An Optimization Trio for Contact Centers

Contact Center & Customer Experience

Contact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.

Power Up with Comms Programmability

APIs & Embedded Communications

TADHack founder Alan Quayle shares how enterprises can leverage APIs and CPaaS to their best advantage.

Microsoft Teams: What You Can Expect this Fall

Unified Communications & Collaboration

Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft’s roadmap.

Voice for Microsoft Teams: Implementation Tips

Cloud Communications

Microsoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.

Exploring the Potential of UCaaS for Verticals

UCaaS

Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.

Zoom & Five9: What's It Mean for UCaaS?

UCaaS

Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.

Understanding Voice Options for Microsoft Teams

Cloud Communications

UC architect Randy Chapman shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.

Microsoft Teams Updates: An MVP Weighs In

Team Collaboration

Exploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman

Collaborative Meeting Services: Exploring the Universe

Meetings

Prachi Nema, senior analyst with IT research firm Omdia shares key takeaways, and more, from her recently published deep dive on 11 collaborative meeting service providers.

Cloud Voice: Staying Ahead on Performance

Cloud Communications

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

CX & the Voice Call: Making Quality Matter

Customer Experience

Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.

Voice Calling: Examining an API Approach

APIs & Embedded Communications

Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.

Going Above & Beyond on Voice

Cloud Communications

In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.

Team Collaboration: A Platform Play?

Team Collaboration

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

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