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Latest Podcast

Catching Up on Microsoft Teams Operator Connect + Recapping EC2022

Team Collaboration Tools & Workspaces

Microsoft MVP Randy Chapman shares his perspective on the Operator Connect Accelerator program, Teams Connect, and the contact center market.

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Microsoft Teams Updates: An MVP Weighs In

Team Collaboration

Exploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman

Collaborative Meeting Services: Exploring the Universe

Meetings

Prachi Nema, senior analyst with IT research firm Omdia shares key takeaways, and more, from her recently published deep dive on 11 collaborative meeting service providers.

Cloud Voice: Staying Ahead on Performance

Cloud Communications

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

CX & the Voice Call: Making Quality Matter

Customer Experience

Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.

Voice Calling: Examining an API Approach

APIs & Embedded Communications

Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.

Going Above & Beyond on Voice

Cloud Communications

In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.

Team Collaboration: A Platform Play?

Team Collaboration

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

SASE, Simplified

Security

The WFH trend has turned remote IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, why SASE is the salvation, and where it fits in with SD-WAN.

Cloud Contact Center: Why Partners Matter

CCaaS

Enterprises need holistic solutions for today's contact center requirements, as two Five9 execs discuss in this episode, brought to you by Five9.

CPaaS: Why It's Imperative

CPaaS

IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session...

Taking Your Contact Center into the Future

CCaaS

What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.

UCaaS & CPaaS: One, the Other, or Both?

Cloud Communications

UCaaS and CPaaS represent very different models for cloud communications, yet are increasingly converging. In this Enterprise Connect preview podcast, Diane Myers, of IHS Markit, gives us the lowdown.

How Cloud & AI Are Reshaping WFO

Contact Center & Customer Experience

In this Enterprise Connect preview, Ian Jacobs of Forrester, explores how AI and cloud technologies are enhancing today's contact centers.

Talking Up Speech Tech for the Enterprise

AI & Speech Technologies

AI advances are making speech technologies worth consideration for your business. Jon Arnold, UC analyst, explores the current state in this Enterprise Connect 2020 session preview.

Does Distance Matter?

Real-Time Communications

Based on years of research on the dynamics of remote work, academic Judy Olson discusses the psychological implications of non-visual or reduced visual communications. Part 3 in a 12-part series.

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