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Microsoft MVP Randy Chapman shares his perspective on the Operator Connect Accelerator program, Teams Connect, and the contact center market.
Microsoft MVP Randy Chapman discusses the growth in cloud-based contact centers and how to integrate them into Microsoft Teams.
What do you need to keep in mind when making sure your network is ready for Microsoft Teams in a hybrid work environment? Microsoft MVP Randy Chapman shares his best practices and insights.
Microsoft MVP Randy Chapman discusses the types of analytics that Teams provides and how to use them.
Microsoft MVP Randy Chapman shares the nuts and bolts on how to provide a robust Microsoft Teams experience throughout the office.
Microsoft MVP Randy Chapman discusses getting started with Microsoft Teams Rooms and how to equip conference rooms with hybrid work environments in mind.
Industry analyst Tom Brannen recaps some of the latest VR, AR announcements and what enterprises need to know about getting started.
Microsoft MVP Randy Chapman discusses the ways Microsoft is allowing enterprises to create a hybrid work environment with new Team features and devices.
Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.
Contact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.
TADHack founder Alan Quayle shares how enterprises can leverage APIs and CPaaS to their best advantage.
Microsoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.
Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.
UC architect Randy Chapman shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.