Rethinking Hybrid Work: A Microsoft MVP Weighs In

No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Podcasts

Latest Podcast

Microsoft in 2022 & Beyond: What's Next for the Tech Company?

Unified Communications

Microsoft MVP Randy Chapman shares his insight into the year that was and the year to be for Microsoft.

Listen Now

Inside the Enterprise: Optimizing Sales at Insureon

AI & Speech Technologies

Doug Altschul, VP of customer experience, talks about the value of API-based cloud communications, AI, and real-time transcriptions.

Chewing on Programmable Communications

APIs & Embedded Communications

TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.

How to Harvest Your PBX Budget

Unified Communications

In this EC19 session preview, Marty Parker, of UniComm Consulting, shares how to make the money follow your priorities.

Why You Need to Keep UC Security Top of Mind

Security

Sorell Slaymaker, of Unified IT Systems, runs us through the risks in this Enterprise Connect session preview.

Crafting the Contact Center

Contact Center & Customer Experience

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

Customer Experience: All About the Data

Chris Marron, MZA analyst, talks about siloed data and other barriers prohibiting delivery of exceptional customer experiences.

Are You Picking Your UCaaS Provider for the Right Reasons?

Advanced features might grab you, but what you really need to zero in on is service performance, says Elka Popova, of Frost & Sullivan.

Cloud PBX: No Need for Trepidation

Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in the cloud.

TADHack-mini '18: Experience the Power of Programmable Comms

Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.

UCaaS Costs: Getting Your Analysis Right

UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.

Driving Transformation in Customer Care

Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.

Inside Contact Centers of Today... and Tomorrow

What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.

Voice Reboot: Smart Talking in Your Contact Center

Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester, explains in this pre-EC session...

Talking Speech Tech for the Enterprise

In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.

UC & Contact Center: Building a Holistic Business Case

IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.

Search form

Podcasts

Archived Podcasts