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Featured Content

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8x8 to Acquire Fuze to Bolster XCaaS R&D

Zeus Kerravala

December 01, 2021

8x8 will be picking up enterprise customers, revenue, R&D talent, and regional footholds with this deal.

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Metaverse Collaboration: A View from the Enterprise

Tom Nolle

November 29, 2021

Microsoft or Meta? Down the line, the implementation of the two metaverse models could converge. Here’s why.

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3 Signature Amazon Connect Moments in 2021

Bailey Backal, AWS

December 02, 2021

Amazon Web Services

Rapid transformations in customer experience and how companies accelerated their digital transformation in the past year shaped the contact center world.

News & Views

How Contact Centers Turn Employees into Agents

Jonathan Barouch, Local Measure

December 06, 2021

The next generation of contact center as a service (CCaaS) technology powers customer experience (CX) across your whole organization

No Jitter Roll: Call Analytics, All-In-One Touch Displays

Dana Casielles

December 03, 2021

The latest news from AWS, Cisco, Pindrop, Ooma, LG Electronics, Windstream Enterprise, and Verizon Business

Addressing IT Pain Points, Recognizing Excellence

Eric Krapf

December 03, 2021

Between the Great Resignation and pandemic-related supply issues, IT heroes have emerged to lead enterprises forward.

What Does ‘Back to the Office’ Mean for Employees and Managers?

Phil Edholm

December 02, 2021

As companies develop their return to the office procedures, take the time to engage with both employees and managers to develop a human plan for the return in addition to a technology plan.

New Salesforce Co-CEO Bret Taylor Has Growth on the Mind

Bloomberg News

December 01, 2021

Convincing customers that Salesforce is more than a peddler of customer-relations software will require a deeper commitment than just infusing Slack across the product suite.