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Featured Content

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Why RingCentral Should and Shouldn’t Buy 8x8

Zeus Kerravala

November 23, 2022

Don’t count RingCentral buying 8x8 a done deal quite yet.

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Taking Video Meetings to Where No Meeting Has Gone Before

Dave Michels

November 22, 2022

The Artemis space mission isn’t just one small step for man; it’s one giant leap for communications technology.

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Talkdesk Builder Enables Businesses to Create Bespoke Experiences

Zeus Kerravala

November 16, 2022

Call centers' rich data sets aren't useful only to contact center agents, and Talkdesk's new tool helps open them up to new users.

News & Views

The Office Went Hybrid – Professional Behavior Did Not

Dave Mailer

November 28, 2022

The past few years have highlighted the importance of defining meeting etiquette in a hybrid work environment – so how can modern collaboration tools support it?

6 Benefits of Moving Your Contact Center to the Cloud

Ajay Marihal & Amit Lad, Tata Communications

November 28, 2022

Cloud migration is a big move, but it has the potential to yield significant benefits for your organization.

Listen Up, CX Vendors!

Robin Gareiss

November 23, 2022

Here’s how customer experience leaders are making decisions—and what they want from you.

3 Ways Enterprises Can Boost Omnichannel Engagement

Mila D'Antonio

November 22, 2022

Enterprises can deliver omnichannel engagement via a digital-first model through continued integration of data, applications, unified platforms, and AI.

Managing Through Bumpy Times

Irwin Lazar

November 21, 2022

Economic uncertainty ahead requires IT and business leaders to identify value of collaboration investments.

Contact Center Agents and AI: The Ultimate Power Couple

Dana Casielles

November 21, 2022

Talkdesk outlines the relationship between agents and AI, what constitutes a successful AI implementation strategy, and how AI can improve contact center security

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Webinars

Regulatory Masterclass: Telecom Compliance Around the World

August 24, 2022

Bandwidth

Join this free masterclass on August 24th at 2 PM ET to learn about regulatory changes, help keep your employees safe, and avoid service disruption!

Work Smarter, Not Harder: How to Configure Telephony for Microsoft Teams and Genesys and More From One Platform

June 22, 2022

Bandwidth

Register for this webinar on June 22nd at 2 PM ET to find out how the Fortune 500 are managing their entire comms stacks, getting the most out of each migration, and so much more!

Back to Basics: Agent Engagement Tops 2022 Contact Center Priority List

June 8, 2022

Twilio

Join this webinar on June 8th at 2 PM ET to hear more about agent engagement trends and these strategic imperatives for contact centers in 2022!

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Microsoft and the Metaverse: What It Means for Your Enterprise

Microsoft Ignite 2022 Recap: Exploring Teams Announcements, New Features

Rethinking Hybrid Work: A Microsoft MVP Weighs In

Extending Your Microsoft Teams Environment With Apps, Services

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Featured Content

Ring_P56JM5_112322.jpg

Space_2K63XT1_112222.jpg

2JWBCC9.jpg

Trending

News & Views

Webinars

Podcasts

Microsoft and the Metaverse: What It Means for Your Enterprise

Microsoft Ignite 2022 Recap: Exploring Teams Announcements, New Features

Rethinking Hybrid Work: A Microsoft MVP Weighs In

Extending Your Microsoft Teams Environment With Apps, Services

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