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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
You can book it; you enter the room at the designated time, and then--wham! Some high level manager storms into the room and declares it his for some...
The problem of interoperability is not temporary. Enterprise organizations should weight standards heavily and demand their vendors develop and test...