No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Real-time Decision-Making to Optimize Contact Center Operations

The new direction appears to be finding ways to crunch and analyze the available data during the interaction, when there's still a chance to impact the outcome.
Headshot of Sheila McGee-Smith, McGee-Smith Analytics
Sheila McGee-Smith
June 14, 2010