As I noted in my January slideshow, "Top Contact Center Stories of 2015," the carving of LiveOps Cloud Platform out of the LiveOps business process outsourcing business was among the hottest contact center news of 2015. That formal announcement notwithstanding, the true "reveal" for LiveOps Cloud took place last week at Enterprise Connect in Orlando, Fla.
LiveOps kicked off the celebration last Sunday night by giving key contact center analysts an in-depth presentation on and live demonstration of the company's new platform, CxEngage.
From my perspective, I see five key takeaways from LiveOps Cloud and the CxEngage platform. They are: