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I Still Feel Your Pain

Gary Audin as usual, does a great job at teaching and presenting the concepts that large enterprise must grasp when struggling with their IPT implementations. In his webcast with Psytechnics there are some interesting points to consider.

Gary Audin as usual, does a great job at teaching and presenting the concepts that large enterprise must grasp when struggling with their IPT implementations. In his webcast with Psytechnics there are some interesting points to consider.There are three distinctive characteristics about IP networks that, when compared to TDM and the public networks, reveal a level of complexity that must be considered before implementing VoIP.

  1. IP networks are not static,
  2. There are multiple demarcation points in an IP network or any network that carries IP voice, and
  3. There are multiple integrated components within the IP network.

Considering these traits should reveal to those seeking to adopt and implement IPT, that IPT is, in itself, complicated. The green, yellow, red dashboard that Psytechnics promotes isn't a new concept to IPT. The justification to buy any network management tool is rightly stated with the three points above. The foundation of a good network isn't the premise of just using the best hardware or software but instead lies in the manageability and continued support of that network. The venture of doing so adds substantial cost to the TCO model that marketeers love put ahead of the game while placing the ongoing support on the backburner.

IPT networks must be inclusive of management tools that make sense. Tools that include monitoring must be more than bird dogs and not only point the way, but help the various support staff to quickly isolate and then resolve the issue. What shouldn't be complicated is the management process of taming the IPT beast.

User companies of IPT and converged networks must step up to the plate and invest in the right tools. The rush to ride the lower cost to own often means forfeiture of maintenance. As intangible as network monitoring seems, the transparency isn't voice riding on the data network but instead the ability of the supporting staff to make that experience no less than what users already enjoy.

So in other words- you're not buying insurance; and the right management tools will lower costs of staffing and managing the IPT enabled network. Because without them, you won't win the game and the cost of trying will erode your projected benefits and TCO models just as it has with interconnect and VAR's selling IPT in the past. It's a very simple rule: SERVICE COSTS MONEY.

Now, this is the old dog in me speaking: "IPT networks- heal yourselves." When they can and when they do, you will then begin to see the demise of the old IT department. Maybe the suggestion is radical but it's a guess. The shrinking of telecom--doing more for less--has been a decades long event. The guy over at Harvard has thoughts about the relevancy of IT that has stirred debate since 2003. What makes IT immune from the same business practices?

  • There are multiple demarcation points in an IP network or any network that carries IP voice, and
  • There are multiple integrated components within the IP network.
  • Considering these traits should reveal to those seeking to adopt and implement IPT, that IPT is, in itself, complicated. The green, yellow, red dashboard that Psytechnics promotes isn't a new concept to IPT. The justification to buy any network management tool is rightly stated with the three points above. The foundation of a good network isn't the premise of just using the best hardware or software but instead lies in the manageability and continued support of that network. The venture of doing so adds substantial cost to the TCO model that marketeers love put ahead of the game while placing the ongoing support on the backburner.

    IPT networks must be inclusive of management tools that make sense. Tools that include monitoring must be more than bird dogs and not only point the way, but help the various support staff to quickly isolate and then resolve the issue. What shouldn't be complicated is the management process of taming the IPT beast.

    User companies of IPT and converged networks must step up to the plate and invest in the right tools. The rush to ride the lower cost to own often means forfeiture of maintenance. As intangible as network monitoring seems, the transparency isn't voice riding on the data network but instead the ability of the supporting staff to make that experience no less than what users already enjoy.

    So in other words- you're not buying insurance; and the right management tools will lower costs of staffing and managing the IPT enabled network. Because without them, you won't win the game and the cost of trying will erode your projected benefits and TCO models just as it has with interconnect and VAR's selling IPT in the past. It's a very simple rule: SERVICE COSTS MONEY.

    Now, this is the old dog in me speaking: "IPT networks- heal yourselves." When they can and when they do, you will then begin to see the demise of the old IT department. Maybe the suggestion is radical but it's a guess. The shrinking of telecom--doing more for less--has been a decades long event. The guy over at Harvard has thoughts about the relevancy of IT that has stirred debate since 2003. What makes IT immune from the same business practices?

  • There are multiple integrated components within the IP network.
  • Considering these traits should reveal to those seeking to adopt and implement IPT, that IPT is, in itself, complicated. The green, yellow, red dashboard that Psytechnics promotes isn't a new concept to IPT. The justification to buy any network management tool is rightly stated with the three points above. The foundation of a good network isn't the premise of just using the best hardware or software but instead lies in the manageability and continued support of that network. The venture of doing so adds substantial cost to the TCO model that marketeers love put ahead of the game while placing the ongoing support on the backburner.

    IPT networks must be inclusive of management tools that make sense. Tools that include monitoring must be more than bird dogs and not only point the way, but help the various support staff to quickly isolate and then resolve the issue. What shouldn't be complicated is the management process of taming the IPT beast.

    User companies of IPT and converged networks must step up to the plate and invest in the right tools. The rush to ride the lower cost to own often means forfeiture of maintenance. As intangible as network monitoring seems, the transparency isn't voice riding on the data network but instead the ability of the supporting staff to make that experience no less than what users already enjoy.

    So in other words- you're not buying insurance; and the right management tools will lower costs of staffing and managing the IPT enabled network. Because without them, you won't win the game and the cost of trying will erode your projected benefits and TCO models just as it has with interconnect and VAR's selling IPT in the past. It's a very simple rule: SERVICE COSTS MONEY.

    Now, this is the old dog in me speaking: "IPT networks- heal yourselves." When they can and when they do, you will then begin to see the demise of the old IT department. Maybe the suggestion is radical but it's a guess. The shrinking of telecom--doing more for less--has been a decades long event. The guy over at Harvard has thoughts about the relevancy of IT that has stirred debate since 2003. What makes IT immune from the same business practices?