Team-One
Team-One is new to the BroadSoft portfolio, but not new to the team collaboration space. It's based on BroadSoft's 2016 acquisition of Intellinote, an app that's been generally available since 2014.
In some ways Team-One is quite similar to Intellinote. Anyone -- not just folks whose company uses a BroadSoft-based telephony service -- can set up a subscription and start using the application. When purchased as a standalone service, Team-One relies on Zoom for video conferencing, a relic of the Intellinote days, and is unable to make and receive PSTN calls. That is, the application supports VoIP calling, but only among other Team-One users.
Alternately, Team-One can be purchased as part of the BroadCloud hosted service BroadSoft sells through providers. As a BroadCloud add-on, Team-One delivers a number of features not available in the standalone app. Users can call out to a PSTN number, receive calls, and when a video session launches BroadCloud is what powers it. Additionally, Team-One integrates with Hub, BroadSoft's contextual communications software that searches for and presents users with relevant information when they make calls or join conferences. So if I've just dialed into an audio conference using BroadCloud, Hub will find messages and documents stored in third-party apps connected via Hub and make them easily available to me.
Team-One is available in English for now, with localization to start in 2017. And it's currently hosted only in U.S. data centers, with international expansion commencing in 2017. This will be important since BroadSoft has such an international reach, with many providers outside the U.S. selling hosted UC services based on its technology. For example, Telmex in Mexico and Telstra in Australia (as well as Verizon) are using Team-One internally. But for them to sell it as a service to businesses subscribed to their BroadSoft-based services, localization and international data center deployments are musts.
