Differentiating on CX with AI | No Jitter

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Customer Experience

Industry analyst Zeus Kerravala gives his take on how AI fits into the customer experience in this video interview.

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May 07, 2019

No Jitter & Talkdesk CX Thought Leadership Series: ZK Research

How can companies differentiate on customer experience, and where does artificial intelligence fit in? In this video, Zeus Kerravala, principal analyst at ZK Research, shares his thoughts on finding the balance between automation and human touch in the contact center. Watch now!

Tags:

artificial intelligence

Customer Experience

AI & Automation

AI & Speech Technologies

Analyst Insight

Contact Center & Customer Experience

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