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Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilot

March 06, 2024

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are gaining momentum in the contact center industry as cutting-edge tools that enhance agent performance, streamline workflows, and elevate the customer experience.

Join Cognigy and Metrigy for a deep-dive conversation into how Generative AI-powered Agent CoPilots are working alongside human agents to take operational efficiency to a whole new level, and deliver customer service that consumers will love. Metrigy will share enlightening research that sheds light on real-world views, impact and benefits of these AI solutions.


During this webinar, attendees will gain a deeper understanding of:

• The role of AI Copilot and Agent Assist in optimizing contact center operations

• Key findings and actionable insights derived from Metrigy's latest research

• Real-world use cases and case studies showcasing the tangible benefits and ROI of implementing these solutions

• Strategies for successful implementation and adoption within contact center environments