When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done incorrectly, it can lead to unflattering headlines for brands or worse. To deploy AI the right way, you need purpose-built solutions made for CX from the ground up.
Join Elizabeth Tobey, Head of Marketing, Digital & AI, NICE, as she explains what it takes to successfully deploy AI for CX while avoiding the common pitfalls.
In this webinar you’ll learn about:
- Why AI must be purpose-built for CX applications
- How a unified CX platform plays a crucial role in getting the most out of AI
- What to watch out for when selecting an AI solution for CX