Cloud Communications

Customer Conversations the Ultimate IoT Endpoints?

Chris Vitek | November 14, 2017 |
All you need to leverage this invaluable asset is a conversational AI solution.

Artificial Intelligence: The Real Deal

Eric Krapf | November 14, 2017 |
AI is just another stage of the automation that communications have been undergoing since the beginning of the IP era.

What Skype4Biz-to-Teams Transition Means for You

Sponsored by StarLeaf | November 14, 2017 |
Enterprises need to be prepared and get ahead of the ever-changing Microsoft UC&C landscape, as StarLeaf explains in this sponsored post.

Are You Embracing Digital Transformation?

Gary Audin | November 10, 2017 |
Your business must innovate to survive, and innovation goes hand-in-hand with digital transformation.

Who Needs an App When You Can Use Rich Media Messaging?

Beth Schultz | November 09, 2017 |
The ability to support multimedia messaging could change how we think about mobile apps.

Why Cloud UC Is Key to Improved Customer Experience

Perry Price | November 09, 2017 |
Flexibility, efficiency, and broader reach are key benefits.

Charting Cisco's AI Roadmap

Michelle Burbick | November 08, 2017 |
Collaboration Group CTO Jonathan Rosenberg talks future plans for AI.

Hosted PBX Market Is a Whopping $20B

John Malone | November 08, 2017 |
Too big to ignore, at 54 million seats, billions in capital may pour in to the market during 2018.

4 Steps to Solving UC Interoperability Challenges

Ed Brooks | November 08, 2017 |
Take this approach to achieve seamless management, monitoring, and optimization of multivendor UC environments.

Carvana Partners with RingCentral to Transform Used Car Market

Sheila McGee-Smith | November 07, 2017 |
Carvana’s story highlights the colliding dynamics of UCaaS and CCaaS.

Clearing Obstacles to Cloud Voice Success

Katsof Zach | November 07, 2017 |
Best practices advice for how to navigate complexity and mitigate risks

How Cisco-BroadSoft Acquisition Impacts UCaaS Ecosystem

Elka Popova | November 06, 2017 |
Long the symbol of next-generation business communications, BroadSoft closes an era as it agrees to Cisco purchase.

8x8, Aryaka Team on Global SD-WAN, UCaaS

Zeus Kerravala | November 06, 2017 |
Partnership should net global enterprises improved performance of voice and video calling over long distances.

Secret to Digital Transformation Is Strong Foundation

Sponsored by Martello Technologies-a Mitel Technology Partner | November 06, 2017 |
As complexity grows, strong network infrastructure becomes ever more imperative, as Martello discusses in this sponsored post.

VMware Acquires VeloCloud, Jumps Into SD-WAN Game

Zeus Kerravala | November 03, 2017 |
Move makes good sense for VMware, as brings about needed consolidation in SD-WAN market.

Where's the AI in Cisco Spark Assistant?

Brent Kelly | November 02, 2017 |
Under the covers, there is a lot of AI in play to make Cisco Spark Assistant for meetings work.

Hey Spark, How Is Cisco Partner Summit?

Zeus Kerravala | November 02, 2017 |
Cisco introduces Spark Assistant and Spark Room 70, and lays out its AI roadmap.

No Jitter Research: 2017 Career & Salary Survey

Beth Schultz | November 02, 2017 |
A by-the-numbers look at your career in enterprise communications, from your tech skills to how much you earn and beyond

Talkdesk Delves into AI, Sales Style

Michelle Burbick | November 01, 2017 |
Launches AI-powered product aimed at helping drive better sales conversions.

Communications: Everything is Amazing and Nobody Is Happy

Dave Stein | November 01, 2017 |
The communications market is ripe for disruption, leaving the traditional players longing for the good old days.

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem

Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.