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Every year, Genesys delivers more than 70 billion remarkable customer experiences for companies in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel,
A Practical Guide to Web Messaging
When you’re ready to add digital channels to your customer engagement, web messaging is a great place to start. It’s easy to deploy and customize. Best of all, it gives customers the control they expect — with 24/7 access to your business.
Download the guide and learn how to:
- Design messaging conversations that build knowledge of your customers
- Introduce bots to lighten agent workloads
- Use artificial intelligence to deepen your understanding of customer journeys
- Personalize customer journeys