Jim Donovan is responsible for the product management, technical marketing, and sales engineering direction for Acme Packet's application and security solutions for enterprise, contact center, and service provider (cloud and telco) customers. Jim spends most of his time working with customers, partners, and development engineers on how to optimally use Acme Packet solutions in a variety of IP telephony, video, and communications-rich applications. Specific technology areas of focus include unified communications, real-time communications security, web services, and emerging access frameworks such as WebRTC.
Prior to Acme Packet, Jim served in a variety of sales/systems engineering and product management roles at Covergence, Ciena, Wavesmith Networks, Lucent, Ascend Communications, Cascade Communications and GTE. Jim holds a BSEE from Northeastern University and a MBA from Babson College.