News & Views

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Enterprise Networking

The Future of Network Management

Terry Slattery

June 10, 2021

A recap of three network management products from Networking Field Day 25.

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Future of Work

WorkSpace Wednesday: Future of Work is Still Anyone’s Guess

Ryan Daily

June 09, 2021

Flexibility is the key, but how much is the debate.

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Best Practices

Poor Telecommunications Management Can Cost You

Jane Laino

June 09, 2021

Here are ten scenarios in which you should consult with a telecom expense specialist.

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Contact Center & Customer Experience

How Contact Centers Grow Customer Trust

Bailey Backal, Product Marketing Manager, AWS

June 09, 2021

Customer trust is earned by consistently providing quick, personalized service when or before customers realize they need it.

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Analyst Insight

Cisco Rebrands Webex, Aligns It With Company Mission

Zeus Kerravala

June 08, 2021

Cisco is fighting back with a focus on end users, a new logo, and an elevated marketing presence.

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Unified Communications

Voice Technology Triumphs Telephony: Here’s Why

Jon Arnold

June 08, 2021

Having the right mindset about voice will be critical for anyone investing in enterprise or contact center technologies.

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Team Collaboration Tools & Workspaces

Cisco Simplifies Services With Suite Offering, Partner News

Ryan Daily

June 08, 2021

Cisco’s latest offering bundles meetings, calling, messaging, and event capabilities.

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Contact Center & Customer Experience

Digital Journeys: Contact Center Pros Share Their Stories

Dana Casielles

June 07, 2021

At a recent NICE customer event, contact center leaders in diverse industries talked up the importance of a cloud platform for digital transformation.