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A laptop with Zoom on it

Unified Communications

Zoom Reveals Meetings, Phone Updates

October 14, 2020

Insight highlights, virtual scenes, E911, and call routing capabilities among the enhancements shared at Zoomtopia.

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Organization & Management

Tapping Your Telecom Spend for Cost-Savings

October 14, 2020

With revenues down and the end of the COVID-19 pandemic unknown, companies are looking at all possible ways to reduce costs.

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Unified Communications & Collaboration

Remote Workforce Demonstrates UCC Management Tool Demand

October 13, 2020

Management and monitoring tools also show measurable success for optimal productivity and operational cost metrics, according to a recent study.

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Unified Communications

4 Forces Propelling UC Innovation, 4 Things to Embrace

October 13, 2020

To survive the COVID-19 moment, enterprises need to innovate how they communicate and collaborate, rethinking smartphones, texting, video meetings,...

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A graphic showing business communications

Team Collaboration Tools & Workspaces

Slack Sees ViacomCBS Through Workplace, Market Upheaval

October 13, 2020

ViacomCBS CTO details how Slack is a crucial part of connecting disparate teams during the pandemic.

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Two clouds merging

Cloud Communications

Bandwidth to Acquire Voxbone, Propel Global Expansion

October 12, 2020

The merger will create a single cloud communications platform that will span more than 60 countries representing 93% of the global GDP.

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Contact Center & Customer Experience

Twilio Acquires CDP Leader, Segment

Sheila McGee-Smith

October 12, 2020

Continuing disruption of customer engagement is the goal.

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8x8 Sets Out a BYOC Course

October 12, 2020

The UCaaS player sees a role for itself in providing voice connectivity for Microsoft Teams — and why not?

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Picture of video call about some colleagues in officer, others remote

Video Collaboration & A/V

Using AI to Win the Video Bandwidth Battle

October 12, 2020

No warring codecs required.

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No Jitter Roll: UCaaS Partnerships, AI Integrations

October 09, 2020

A look at the latest news from RingCentral, Avaya, Cresta, Blue Prism, Nuance, and Wire.

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picture of knot in Internet cable

What Sheltering in Place Teaches Us About Net Neutrality

October 09, 2020

Pushed by the unforeseen demands of the pandemic, the Internet has sealed its place among other essential utilities.

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Technology Trends

Hacker Opportunities Have Skyrocketed: Protect Yourself

October 09, 2020

Cybersecurity threats are on the rise, and WFH employees must learn how to fight against them.

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Technology Trends

Communications Adjacency: Networking Out, Productivity In

October 08, 2020

Will market adjacencies drive the communications market in the future? (Hint: They have in the past.)

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Enterprise Networking

What Does a Telecom Agent Bring to the Table?

October 08, 2020

Finding the right one for your enterprise is gold, but not one size fits all.

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Young businesswoman looking into crystal ball

WorkSpace Wednesday: Predicting the Future of Work

October 07, 2020

How will the remote work-at-scale experience influence workplace transformation? Global analyst firm CCS Insight has a few ideas.

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Trending

Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

33%

I don't know how my enterprise approaches diversity and inclusivity

0%

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

33%

No, my enterprise isn't addressing the issue

33%

Total votes: 9

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