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Explosion

Video Collaboration & A/V

Video Innovations Keep Coming

June 27, 2019

Video providers, having conquered the mechanics, are now focusing on engagement.

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Highfive Conference Room

Video Collaboration & A/V

Can Your Video Conferencing System Connect with Mine?

June 26, 2019

Now it can -- with some creative software and help from vendor APIs, WebRTC, and SIP interoperability.

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Aerial view of fire that destroyed Paradise, Calif., in November 2018

In Case of Fire… a Story About Restoring Voice Services

Elizabeth (Beth) English

June 26, 2019

How a school district in Paradise, Calif., survived one of the most devastating natural disasters in history.

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Snowfall

Enterprise Networking

‘Snowflake’ Networks: Putting a Freeze on Automation

June 26, 2019

Snowflake networks may sound as pretty as a new snowfall, but they create real challenges for automation.

8x8 CCaaS: Now a Stand-alone Service

Sheila McGee-Smith

June 25, 2019

With this move, company signals it will no longer address contact center merely as a UC add-on.

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ice hockey puck

Contact Center & Customer Experience

Talkdesk Enables Chip-Shot Approach to ACD Migrations

June 25, 2019

Takes aim at easing cloud contact center modernization with new ‘Boost’ offering.

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Image showing team all in

Team Collaboration Tools & Workspaces

Looking at the Psychology of Team Collaboration Adoption

Michael Finneran

June 25, 2019

Success with team collaboration may require us to dig deeper into user motivations.

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Wild West

Unified Communications & Collaboration

Who Wins in the Wild West of UC?

June 24, 2019

The workplace of the future, powered by UC, will see all workflows come together under a single pane of glass.

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Decoding Dialogflow image

Contact Center & Customer Experience

Decoding Dialogflow: Engagement Reach & Customer Journey

June 24, 2019

The third in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

Hosted VoIP Is About More Than Cost-Savings

Robert Oscanyan

June 24, 2019

Look beyond the bottom line when evaluating whether to migrate from legacy systems to the cloud.

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CX Survey

Contact Center & Customer Experience

Take Our Survey: What's on Your Contact Center/CX Roadmap?

Michelle Burbick

June 21, 2019

Share insight into the importance of your contact center to your business and the path you're taking toward the future.

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teamwork - collaboration

Team Collaboration Tools & Workspaces

How You Speak Counts

June 21, 2019

A conversation about improving meeting and engagement outcomes with positive speech coaching

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stock market growth

Team Collaboration Tools & Workspaces

Slack's Wall Street Debut: Strong Start, Now the Real Work Begins

June 20, 2019

The pioneer in team messaging saw a solid runup on its first day of trading, but it still has to compete in a crowded field against the biggest...

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Stop spam collage

Fighting Robocalls the Mutare Way

June 20, 2019

Enterprise voice systems don’t need to be left out of the fight against spam calls.

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SIP Trunking & CCaaS

SIP/SIP Trunking

5 Ways to Enhance CCaaS with Global SIP Trunking

Divya Ghai Wakankar, BICS

June 20, 2019

Exploring the top benefits of using a global SIP Trunk provider to enhance your contact center-as-a-service platform

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