News & Views | Page 7 | No Jitter

No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

CCaaS_2AN8AMJ_72122.jpg

Pressing a contact center button

Contact Center & Customer Experience

CCaaS Migration Success: 6 Considerations Before Selecting a Service

July 21, 2022

In the first in a multi-part series on CCaaS migrations, two SCTC members share several key things to consider before signing on the dotted line for...

ElenaBs Alamy Stock Vector.jpg

Contact Center & Customer Experience

AI and Machine Learning Strengthens Connectivity, Community, Productivity

July 20, 2022

Avaya says a modern contact center experience for customers and agents requires a combination of AI-powered human interaction and AI-powered virtual...

Hero Images Inc. Alamy Stock Photo.jpg

Unified Communications & Collaboration

Zoom Releases Hotdesking App; Google and Miro Share Integration

July 19, 2022

In this No Jitter Roll, we feature updates from Zoom, Google, Miro, and AVer.

AI_2CND889_71922.jpg

AI technology

AI & Automation

Is AI Rx for CX and the Agent Experience?

July 19, 2022

AI has become a reality in the contact center, improving the customer experience through agent assist, sentiment analysis, and other capabilities.

2D74RTY.jpg

Business person with cloud technology

Cloud Communications

Cisco Study Finds Hybrid Clouds Are Now the Norm

July 18, 2022

As enterprises look to improve operations, many are turning to a hybrid cloud strategy, which blends on-prem and hosted services.

Chaichan Ingkawaranon Alamy Stock Vector.jpg

Contact Center & Customer Experience

The Digital Dilemma

July 18, 2022

What does “digital” customer experience even mean anymore?

eGain_NoJitter-image.jpg

Employee Experience

Add This Missing Ingredient to Your Agent Experience Initiatives

Anand Subramaniam, eGain

July 18, 2022

Make knowledge management an essential part of your recipe for resolving agent experience woes.

Gajus Alamy Stock Photo.jpg

Contact Center & Customer Experience

7 Customer Engagement Platform Requirements that Build Resiliency

July 15, 2022

Customer engagement platforms can help manage the complexity of modern customer relationships by linking crucial systems – if they meet these...

Nuthawut__AdobeStock_446256503.jpeg

Devil’s Still in the Details for Hybrid Work

July 15, 2022

It’s a challenging time to be in IT, but we’re going to tackle those challenges head-on at Enterprise Connect 2023, strategically and tactically.

Brian Jackson Alamy Stock Photo (2).jpg

User Adoption & Training

Any Good Adoption and Change Management Process Needs Reinforcement

July 14, 2022

Once you’ve executed your plan for user adoption and change management, follow-through and reinforcement are key.

Brain light Alamy Stock Photo.jpg

Contact Center & Customer Experience

How to Identify and Fill Gaps in Your CX Transformation Project

Elizabeth (Beth) English

July 13, 2022

Complicated projects introduce multiple opportunities for something to go wrong through a resource shortfall. Here’s how to reduce those gaps.

Boumen Japet Alamy Stock Photo (2).jpg

Unified Communications & Collaboration

Zoom Adds Third-Party Apps for Webinars; Owl Labs Releases Camera

July 12, 2022

In this No Jitter Roll, we feature updates from Zoom and Owl Labs.

Prostock-studio Alamy Stock Photo.jpg

Contact Center & Customer Experience

How to Deploy Contact Center AI Ethically, Responsibly

July 11, 2022

Are you using contact center AI to validate already established conclusions, or are you actually using it to analyze and improve the customer...

Mst Jahanara Alamy Stock Vector2FYNH6K.jpg

Centralizing Info: SMBs Master UCaaS to Outwit Competitors

Mike Pallagi, Vonage

July 11, 2022

Is the info-centralizing nature of UCaaS a value driver for the SMB? Or a perk for its employees?

Albert Yuralaits Alamy Stock Photo.jpg

Unified Communications & Collaboration

GoTo Announces Miradore Acquisition; AVer Releases Whiteboard Camera

July 08, 2022

In this No Jitter Roll, we feature the news relating to mobile device management and conferencing technologies.

« first
‹ previous
…
3
4
5
6
7
8
9
10
11
…
next ›
last »

Trending