News & Views

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CCaaS

Moving the Needle with Contact Center Technology

Chuck Vondra

May 20, 2020

Focusing on business challenges and measuring key performance metrics pre- and post-deployment are essential for success.

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Contact Center & Customer Experience

5 Tips for Enabling WFH Basics

Jamshid Rezaei

May 20, 2020

Plan, don’t panic, for technology in the age of COVID-19, and beyond.

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BCStrategies

Communications Choices: Minimize, Maximize, or Optimize?

Marty Parker

May 19, 2020

As IT professionals adjust and make new business continuity plans, there are many opportunities to lead in shaping the future.

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Contact Center & Customer Experience

Omnichannel Journeys: Testing More Important than Ever

Elizabeth Magill, Cyara

May 19, 2020

With call volumes at record highs, testing across all channels is key to ensuring that customers are getting the best experience.

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Unified Communications

Next Steps for UC in the Enterprise

Andrew Gross

May 18, 2020

6 ways the pandemic might reshape the future of collaboration.

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Team Collaboration Tools & Workspaces

Poly Gives a Glimpse into VVX Line

Darin Ward

May 18, 2020

A look at the latest generation of desk phones, and the direction in which the company is headed.

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Working from home and reading No Jitter Roll

Industry News

No Jitter Roll: Acquisitions, Enhancements, Integrations

Ryan Daily

May 15, 2020

A look at the latest news from Microsoft, Slack, SurveyMonkey, LogMeIn, Vonage, Fuze, Infobip, and Kustomer.

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Monitoring, Management and Security

Develop Best Practices for IT Security and Privacy Laws

Gary Audin

May 15, 2020

Privacy and data security laws are works in progress – cooperation will provide appropriate business strategies and adequate protection.

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Contact Center & Customer Experience

Generational Hiring: A Moot Point In the Wake of COVID-19

Mark Roberts

May 15, 2020

Hiring an employee based on generation is quite limiting and often detrimental to an organization’s goals. Here’s why.

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Mobility

Verizon One Talk Revisited

Michael Finneran

May 14, 2020

Verizon continues to polish its One Talk mobile business service, but when will it find that real breakout capability?

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Cloud Communications

Digital Transformation Requires Network Modification

Zeus Kerravala

May 14, 2020

As businesses prioritize new opportunities, evaluating an existing WAN can help them understand whether it’s a roadblock to change.

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Industry News

COVID-19: Latest News & Views

Beth Schultz

May 14, 2020

See our running list of exclusive news and commentary from leading industry analysts and consultants on the coronavirus pandemic.

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Vendor Strategy

Avaya Breaks Out in Q2, Plenty of Work Still to Do

Zeus Kerravala

May 13, 2020

A closer look at how Avaya was able to capitalize on growing cloud movement, amidst COVID-19 uncertainty

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Security

The Real Business Impacts of Deepfakes

J.R. Simmons

May 13, 2020

Risks of economic losses are more dangerous than political manipulation.

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E-911

3 Ways to Improve E911 with the Cloud

Al Castle

May 13, 2020

Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an emergency no matter where...

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