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APIs & Embedded Communications

Going All-in on Digitalization: You Need an API Framework

September 15, 2021

Discover the best way to ensure you have the flexibility to customize in a way that will allow your organization to optimize customer engagement.

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Microsoft Teams on a phone

Team Collaboration Tools & Workspaces

Microsoft Chips Away at Hybrid Divide

September 15, 2021

Microsoft to bring more AI-based capabilities to Teams Rooms devices, mobile engagement features, whiteboard integrations, and more.

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Dialpad Expands Full-Service CCaaS with Self-Service

September 15, 2021

Dialpad reaffirms its commitment to CCaaS with latest acquisition.

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Enterprise Networking

Rural Broadband May Soon Get a Boost

September 15, 2021

Because of a Bipartisan Infrastructure Bill passed by the Senate last month, help is on the way.

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Forrester whitepaper cover

Contact Center & Customer Experience

Forrester Report: Total Economic Impact of IBM Watson Assistant

September 14, 2021

Discover key findings on how IBM Watson Assistant has netted organizations a variety of quantifiable benefits.

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Contact center agent at work

Contact Center & Customer Experience

Zoom Aims to Improve CX With Video Engagement Center

September 14, 2021

Video contact center capabilities like Zoom’s Video Engagement Center can speed up issue resolution and improve customer relationships.

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Team Collaboration Tools & Workspaces

AR’s Ascension as a Collaboration Tool

September 14, 2021

Part two of this two-part series looks at augmented reality and why it may be a more critical business application than virtual reality.

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APIs & Embedded Communications

Programmable Communications: It’s All About the APIs

Divya Ghai Wakankar, BICS

September 14, 2021

Organizations looking to succeed and grow in the post-pandemic world need to be digital-first businesses, capable of customizing communications on...

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Someone using Zoom Meetings

Team Collaboration Tools & Workspaces

Zoom Continues Hybrid Work Pivot

September 13, 2021

At its user and partner conference, Zoom revealed a host of hybrid-inspired capabilities, including new video customer-care and event features.

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Unified Communications

Putting an End to the UC Federation Myth

September 13, 2021

The Cisco and Google endpoint partnership is the nail in the coffin of UC federation.

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Enterprise Connect

The Enduring Power of Voice

September 13, 2021

Don’t dismiss the effectiveness, speed of the tried-and-true communications method.

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Demystifying Microsoft Operator Connect

September 10, 2021

Putting the industry's confusion to rest

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Team Collaboration Tools & Workspaces

No Jitter Roll: Logitech Meetings Dock, Zoom & Microsoft Video Investments

September 10, 2021

The latest news from Logitech, Neat, Zoom, Microsoft, Ekinops, and ScreenBeam.

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Team Collaboration Tools & Workspaces

Google Workspace Update Brings More Hybrid Work Features

September 09, 2021

Google updates Spaces with search and navigation changes and brings Meet calling into Workspace.

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AI & Automation

Salesforce Digital HQ Re-Defines Effortless Service

Sheila McGee-Smith

September 09, 2021

Service Cloud automation and AI help service teams provide fast, proactive, trusted customer service.

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