News & Views

No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

AdobeStock_203293749.jpeg

AI & Automation

Microsoft and Google Roll Out Collaborative AI Capabilities, While Zoom Hits a Home Run

Matthew Vartabedian

March 20, 2023

Microsoft emphasized that its Copilot offering was meant to help, not replace white collar workers, while Google's Workspace offering will read and...

Blue Planet Studio .jpeg

Consultant Perspectives

Managing Your Communications Carrier Contracts while Transitioning to New Technology

Jane Laino

March 17, 2023

It is always a good idea to manage your communication carrier contracts to avoid any financial surprises potentially lurking in the fine print.

ai-running-contact-center.jpg

AI & Speech Technologies

Will Customers Want to Interact With AI?

Eric Krapf

March 17, 2023

As the quality improves, some may be tempted by a larger customer-facing role for AI in handling customer service. But how will customers react?

nj-chatgpt-robot-call-center.jpg

AI & Automation

How Salesforce's Einstein GPT Works

Sheila McGee-Smith

March 16, 2023

There are some key, customer-friendly differences between the Salesforce implementation of generative AI and the more broadly available ChatGPT

Teams_AdobeStock_381144738_Editorial_Use_Only_52821.jpeg

Team Collaboration

Where to Find Microsoft Teams at Enterprise Connect 2023

Kevin Kieller

March 15, 2023

Now is the time to plan your EC23 schedule to maximize learning about Microsoft Teams

8x8-logo-billboard.png

Contact Center & Customer Experience

8x8 Highlights a Pivot In Strategy at Nasdaq Event

Zeus Kerravala

March 15, 2023

By leading with contact center offerings instead of unified communications, the company is well-positioned to capitalize on a growing demand for...

5G_P4NFW5_112221.jpg

CPaaS

Vonage Flaunts its Ericsson 5G Connection

Dave Michels

March 13, 2023

The company could be looking to solve the OTT problem at the network layer

augmented-ecommerce.jpg

Man standing and selecting an item to buy from a holographic screen

Mobility

Verizon Offers Retailers a Road Map for Understanding 5G

Zeus Kerravala

March 13, 2023

Enhancing and maximizing the retail experiences of today and tomorrow will depend on private networks, a mobile edge computing platform and on-demand...

ai-running-contact-center.jpg

AI & Speech Technologies

8x8 Announces AI-Driven CX Enhancements

Sheila McGee-Smith

March 10, 2023

Today’s message from the company is that conversational AI is a real choice to improve self-service in contact centers, regardless of size

Avaya_Logo_Hi_Res_JPEG_File__White.jpg

Contact Center & Customer Experience

Avaya Users: Your Provider Went Bankrupt - Here's How Might This Affect You

Stephen Leaden

March 09, 2023

Bankruptcy can often make a business's customers nervous about whether or not existing services and contracts will continue during restructuring...

911 Call Shrink Wrapped.png

E-911

911 Compliance Doesn’t Come Shrink Wrapped

Robert Lee Harris

Elizabeth (Beth) English

March 09, 2023

Identifying areas and levels of risk is an important part of your 911 planning. This involves looking at everything related to 911 and includes non-...

ai-generated-7718642_1920.jpg

Employee Experience

Can AI Drive Productivity and Employee Engagement?

Eric Krapf

March 09, 2023

Generative AI in some form may soon be a default option for collaboration platforms.

customer-experience-technology.jpg

Contact Center & Customer Experience

Orchestrate Customer Experience: Genesys is the Conductor

Frances Horner

March 06, 2023

Genesys G-Summit towas a chance for participants to exchange knowledge, network and explore new technologies and strategies for communications and...

voice-recognition-graphic.jpg

AI & Speech Technologies

How AI-Driven Innovation Will Change Speech Technology

Jon Arnold

March 06, 2023

The possibilities for speech tech in the enterprise will require communications professionals to rethink what role "voice" communications will play

snow-knocks-out-power.jpg

Contact Center & Customer Experience

When Contact Centers Fail

Martha Buyer

March 03, 2023

A terrible customer service experience with POTS leads our correspondent to ask – how can contact centers rise to meet the failures of the businesses...

« first
‹ previous
…
3
4
5
6
7
8
9
10
11
…
next ›
last »

Search form

News & Views