News & Views

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Contact Center & Customer Experience

Calabrio Adds WEM Luminary Jim Davies as CXO

Sheila McGee-Smith

November 09, 2022

Amid a changing workforce-engagement-management landscape, Calabrio adds former Gartner analyst.

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Contact Center & Customer Experience

Boost Customer Engagement By Using Analytics

Dana Casielles

November 09, 2022

A recent NICE talk examined the business benefit of data and analytics, including how data and analytics can improve their customer experiences.

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Unified Communications & Collaboration

Zoom Expands Into Email and Calendar

Dave Michels

November 08, 2022

Can Zoom disrupt the email and calendar market that Microsoft and Google have dominated? Potentially, here’s why.

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CPaaS

WhatsApp for Business Can Help Unlock CX Potential: Here’s How

Ramy Riad, Webex CPaaS Solutions

November 08, 2022

Discover why so many brands use WhatsApp for Business to engage with their customers and the powerful features that make it a valuable messaging...

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Enterprise Networking

The Need for Speed: Network Automation or Manual Changes?

Terry Slattery

November 07, 2022

If a network engineer's priority is speed, it's important to understand which method for making network changes will produce the best long-term...

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Cloud Communications

What to Know When Switching Clouds

Kevin Kieller

November 07, 2022

Early adopters of UCaaS consider migrating to newer, feature-rich clouds.

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Unified Communications & Collaboration

Ooma Boosts Call Flow Capabilities, ClearOne Debuts New Camera

Lisa Schmeiser

November 04, 2022

In this No Jitter Roll, we feature the latest from Ooma, ClearOne, and GoTo

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Enterprise Connect

Hybrid Work Demands Flexibility From IT

Eric Krapf

November 04, 2022

Data from Microsoft’s annual Work Trend Index highlights several instances where respondents appear to contradict themselves concerning remote work...