News & Views | Page 7 | Insight for the Connected Enterprise

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Enterprise Insider

Innovation vs Process in the Technology Age

October 24, 2019

How impactful is your new technology without a strong implementation process?

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weighing options

Unified Communications & Collaboration

Weighing Security, Convenience: Cloud vs On-Prem UCC

October 24, 2019

With countless factors to consider, coming to a decision requires trusted expertise.

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Avaya booth at GITEX 2019

Avaya Innovation Shines at GITEX 2019

October 23, 2019

UC-IoT, CCaaS, and a consolidated workspace were highlights on the company’s presence at this massive Middle East tech event.

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The Security Side of SD-WAN

October 23, 2019

SD-WAN solutions reduce total cost (TCO) but need security integration with other security products to be effective.

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Sponsored Content

Migrating to Cisco Webex? Choose the Right Partner

Chad Elford, Tata Communications

October 22, 2019

Offloading deployment to a managed service provider can alleviate the pressure on IT while speeding up delivery of collaboration’s benefits for users.

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What Rich McBee’s Move to Riverbed Means for SD-WAN

October 22, 2019

As Rich McBee assumes the role of Riverbed CEO, what acquisitions might he have on his mind?

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Team Collaboration Tools & Workspaces

Slack Enhances App Accessibility, Streamlines Workflows

October 22, 2019

Slack continues to fine-tune its user interface, workflows, integrations, and more.

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UCaaS calling

Checking In on Microsoft Teams Phone System

October 22, 2019

The features are here; migration to the Office paradigm requires planning.

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Contact Center & Customer Experience

12 Ways to Make Customer Journeys Actionable

October 21, 2019

Building a customer journey management practice in today's enterprise requires a more holistic and actionable approach.

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Zachary Quinto, at Zoomtopia

Video Collaboration & A/V

Zoomtopia: 5 Key Takeaways

October 21, 2019

At its third-annual customer event, Zoom showcased continued growth and a rapid evolution of meeting room videoconferencing options.

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Unified Communications & Collaboration

No Jitter Roll: Five for Friday

October 18, 2019

A look at the latest news coming out of Zoomtopia, and from TrueConf, Pensando Systems, Verint, and Donoma.

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Monitoring & Management

Disaster Recovery Planning: Never Finished

October 18, 2019

Whether for contact center operations or elsewhere, be sure you understand what processes are in place and which are priorities for recovery.

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Cloud Communications

Fighting Fraud: Addressing the Threat Against Cloud Communications

Katia González, BICS

October 18, 2019

The cloud has increasingly become a target for various types of fraud. So, how can enterprises and service providers proactively combat the threat?

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Video Collaboration & A/V

Cloud Video a No-Brainer, But Transition Takes Work

October 17, 2019

At Zoomtopia, four financial services IT veterans share their experiences bringing their users into the modern era of cloud video.

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SIP/SIP Trunking

Orange, BT, Tata: Customer-Approved SIP Trunk Providers

October 17, 2019

Eastern Management Group satisfaction survey identifies five enterprise favorites for SIP trunking.

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