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Vendor Strategy

Avaya Goes All In at Engage

February 10, 2020

With a UCaaS strategy in place, Avaya is coming out of Engage re-energized and ready for the future.

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Fueled by WebRTC: 4K, Rooms, Interoperability

Tsahi Levent-Levi

February 10, 2020

We can achieve so much with WebRTC today, and the future is wide open for what we do next with this real-time communications protocol.

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Privileged Access: Yet Another Security Problem

February 07, 2020

Without a proper privileged identity management strategy, enterprises are setting themselves up for security risks.

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SASE Brightens SD-WAN’s Future

February 07, 2020

Building security in from the get-go can accelerate the value of a WAN transformation.

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No Jitter Roll: TADHack-mini Winners & Latest Integrations

February 07, 2020

A look at the latest news coming from VOSS, Nectar, NICE, Logitech, TPx Communications, and TADHack-mini Phoenix.

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Enterprise Insider

POTS in a Box: An Alternative to Copper

February 06, 2020

POTS in a box solutions like DataRemote’s CDS 9010 can be used to quickly deploy Internet service or as an inexpensive ISP failover option.

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Team Collaboration Tools & Workspaces

Microsoft Teams: Looking Forward Into 2020

February 06, 2020

Building on the strong foundation set in place in 2019, Microsoft is poised to take Teams to the next level.

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Customer Experience

From Great Service to Amazing Experience

February 06, 2020

Give your customers a treat by empowering your contact center agents with tools such as universal co-browsing.

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AI & Automation

Picking the Right Automation Tool for the Job

February 06, 2020

When selecting a network automation tool or tools, consider the task at hand.

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Consultant Perspectives

3 Ways to Connect with Millennial Employees

February 05, 2020

How can IT and communication leaders of today engage with their Millennial employees.

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Enterprise Networking

Getting to 5G: Importance of Data Plane Acceleration

February 05, 2020

In the second part of this series, find out how data plane acceleration with FPGA-based SmartNICs brings to life 5G.

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Vendor Strategy

Cloud Transition Complete: It’s Go Time for Avaya

February 04, 2020

Avaya can talk the cloud talk now, but can they deliver on it successfully?

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Are You Ready for New E911 Regulations?

February 04, 2020

Kari’s Law and RAY BAUM’S Act are going into effect. Do you have your compliance strategy mapped out?

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Cloud Contact Centers: No Longer 'If,' but 'How'

Nicolas De Kouchkovsky

February 04, 2020

Enterprises moving to the cloud should look holistically at their migration plans to get on a solid footing for a smooth transition.

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Cloud Communications

8 Steps to Moving Collaboration to the Cloud

February 03, 2020

Successful migrations to the cloud are dependent on understanding your network, choosing a solution that fits your business, and training users,...

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