No Jitter |

Featured Content

NoJitterRoll_5820.jpg

No Jitter Roll: Creston Unveils Products for Hybrid Work; Ribbon Integrates with Zoom Phone

Matthew Vartabedian

May 26, 2023

In the news this week: Creston unveils new products to improve hybrid collaboration, while Q-SYS brings its audio/video/control expertise to Lenovo’s ThinkSmart product and Ribbon extends its...

ai-data-storage-brain.jpg

Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security

Matthew Vartabedian

May 25, 2023

The Cisco Webex SVP talked about the difference between client-/device-side AI versus the generative AI models drawing so much recent attention. She also argued that enterprise data security should...

desk-4208112_1920.jpg

Hotdesking is Critical for Hybrid Office Success

Dave Michels

May 24, 2023

Hotdesking has become the champion growth technology for enabling hybrid work.

News & Views

Generative AI in the Contact Center: Today and Tomorrow

Eric Krapf

May 26, 2023

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist?

Are We Moving Too Fast with AI?

Jon Arnold

May 23, 2023

A sneak peek at some key themes that emerged from a joint RingCentral/Ipsos survey of full-time workers around the world who were asked about their attitudes and expectations regarding the use of AI in the workplace.

No Jitter Roll: Genesys Expands into the EX space while Webex and Voiceitt Make Video Meetings More Accessible for People with Disabilities

Matthew Vartabedian

May 19, 2023

In the news this week: Genesys expands into the employee experience (EX) space while Webex and Voiceitt partner to make video meetings more accessible for people with disabilities, and Veeting introduces an AI agent into its collaboration platform.

Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform

Zeus Kerravala

May 19, 2023

By integrating Anthropic's Claude into its platform, Zoom plans to boost contact center efficiency and AI integration in the contact center.

Maybe There Won’t Be a Resolution to Hybrid Work

Eric Krapf

May 19, 2023

The U.S., at least, seems to be in the middle of a transition in our approach to work, at least for the “knowledge worker” segment.

Six Technologies to Master for the Future of Communications Technologies

Scott Murphy

May 18, 2023

Global trends are challenging IT operations and forcing businesses to simplify and accelerate operations to enable them to stay competitive. Here's how to keep up.

See All Webinars

Webinars

Generative AI for Your Contact Center: Unleashing Its Full Potential

May 17, 2023

Five9

As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential? Join our session as we take you on a journey through the world of AI. Hear real-world examples of how leading companies are using AI at each step of the customer journey to gain a competitive advantage. You'll leave with actionable strategies to create more engaging conversations, boost efficiency, and reduce costs.