When Mitel announced that it had struck a deal with RingCentral to help Mitel Connect customers migrate to RingCentral’s cloud-based unified communications platform, many were understandably confused. Did it mean that Mitel Connect was phasing out? Did customers have to move to RingCentral? And if they had to move, how complicated would it be?
While there aren’t hard-and-fast “yes” and “no” answers, it’s clear that customers will experience a change in one way or another. There are some big questions involved, and the more customers understand the options, the better.
The bottom line: While it’s not strictly necessary to migrate from Mitel to RingCentral immediately, a deadline is quickly approaching as Mitel plans to exit this product line swiftly. If nothing else, start planning by asking hard questions and better understanding each team’s unique needs across various departments.
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