AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
RAMP: CEBP with a Twist Doug CarolusFebruary 14, 2011RAMP looks for the best match with agents who may be available or are currently handling a customer call; it can even match customers with self-...
Apple iPhone Phantom Strikes Again Matt BrunkFebruary 14, 2011The FCC responds to questions about AT&T iPhone service.
Avaya web.alive: Was I Really There? Dave MichelsFebruary 14, 2011The author (right) checks into a virtual-reality event, and finds a lot to be intrigued with, as well as a few experiences that don't exactly track...
Is Video the New Voice? Kevin KiellerFebruary 14, 2011Video is good; video is definitely useful; and even so, video is not the new voice.
Nokia and Microsoft Partner Up Michael FinneranFebruary 11, 2011The Nokia/Microsoft combination might still fail in the US market, but it's a big world out there, and the US share of the international smartphone...
Clearwire Returns to Its Wholesale Roots None Too Soon February 11, 2011Clearwire's decision to focus on wholesale allows all parties to concentrate on their respective strengths.
Avaya web.alive Adds a New Dimension to Collaboration Zeus KerravalaFebruary 10, 2011The ultimate success of web.alive will be based on Avaya's ability to teach their customer base how to integrate the virtual experience into workflow.
webOS Tablet and Phones from HP Michael FinneranFebruary 10, 2011HP seems to be methodically piecing together the elements they will need to become a significant player in the unified communications market.
Why Jerry Brown May Not Save $20M a Year by Cutting Down on Cellphone Use February 10, 2011The realities of carrier contracts will likely limit potential savings.
Corporate Training: Now, More than Ever Melanie TurekFebruary 09, 2011Even as corporate training is becoming more important, it's also more difficult, with trainers and students spread across regions, time zones, and...
Size Matters Kevin KiellerFebruary 09, 2011In the end, different devices have different form factors for a reason. Each is designed for and well suited to particular user experiences.
Is "Openness" a Virtue? Kevin KiellerFebruary 09, 2011Pragmatically, I am going to suggest that openness in itself is not a virtue and openness does not necessarily provide any specific business benefit.
Unified Messaging: IBM's Unsung Communications Product Brian RiggsFebruary 09, 2011We may see IBM's UM playing a more prominent position in its overall UC strategy.
IBM Goes Social at Lotusphere Jim BurtonFebruary 08, 2011While they have been challenged in moving forward in UC, IBM may have hit on a real opportunity to get back into the game with social networking.