Posts

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SD-WAN

Teridion, Cisco Meraki Team on SD-WAN

Beth Schultz

May 24, 2019

Real-time communications to benefit from combination of cloud service and appliance-based approaches.

Privacy & Compliance

GDPR, Year One

Gary Audin

May 24, 2019

Telemarketing, promotional emails, and video surveillance are among the most common complaints, the European Commission has found.

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Chrome, Edge, Firefox, Safari browser logos

Vendor Strategy

Skype on Chrome != End of the Web

Tsahi Levent-Levi

May 23, 2019

Microsoft's move to bring Skype to the Web is a good sign of progress, and here's why.

UCaaS

‘XaaS’ Has a Role to Play in a Multi-UCaaS World

Sorell Slaymaker

May 23, 2019

More and more enterprises are utilizing multiple cloud UC platforms. This is driving IT crazy.

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Meetings

Supporting Data-Driven Meetings in Business

Chris Jaynes

May 22, 2019

Huddle rooms, BYOD, and content sharing are part of the changing landscape of meetings.

AI & Speech Technologies

Dialpad Brings Voice Analytics to Sales Calls

Beth Schultz

May 22, 2019

New service delivers real-time transcription, live coaching, and post-call insights for sales teams.

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AI & Automation

How Does AI Fit into Your Long-Term Strategy?

Melissa Swartz

May 22, 2019

If artificial intelligence is part of your future, then the cloud must be, too.

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Technology Trends

Who Can I Turn To?

Tom Nolle

May 21, 2019

As IBM/Red Hat and Dell/VMware exert their influence, CIOs could see ecosystemic IT once more on the rise.

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AI & Automation

Use RPA & Put an End to the Insanity!

Chris Vitek

May 21, 2019

Why must we continue to do the same thing over and over again, yet expect a different result?

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VCaaS

Defining the ‘New’ Cisco Webex

Zeus Kerravala

May 20, 2019

A look at how Cisco has overhauled Webex with an eye on delivering enterprise predictability with startup velocity

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Future of Work

Be a Change Agent for Your Workspaces

Beth Schultz

May 20, 2019

Everyone’s No. 1 focus should be on creating great employee experiences.

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Enterprise Networking

5 Things You Probably Don’t Know About Extreme Networks

Zeus Kerravala

May 17, 2019

The company, whose existence was being questioned just a few years ago, has risen from the proverbial ashes.

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Security

Training for Security: About Awareness & More

Gary Audin

May 17, 2019

Train, test, and assess -- that’s the best advice for keeping hackers from successful attacks.

Contact Center & Customer Experience

NICE Acquires Brand Embassy

Sheila McGee-Smith

May 16, 2019

The goal? To replace silos of digital-only agents with smart digital conversations

WorkSpace Connect

Incorporating Technology in Modern Workspace Design

Michelle Burbick

May 16, 2019

A snapshot of how modern offices that bridge technology with physical spaces can have maximum impact for businesses and their employees

Contact Center & Customer Experience

Virtual vs. Live Agents: Working Through the Math

Richard Dumas

May 15, 2019

As customers demand more sophisticated self-service options, contact center providers are finding value in virtual agents.

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