Post Archive
June 2014
Sweatin’ to the Oldies: Obsolete Network Gear Holds Up
A Dimension Data survey finds an aging installed base--with surprising details on how well the gear is holding up.
The Real Codec Battle is VP9 vs H.265 - And VP9 is Winning
VP9 support is growing while H.265 support is sparse. Better bandwidth efficiency may be one reason why.
UC Consolidation Underway
Nemertes research finds nearly 77% of companies are either evaluating UC consolidation or have already started consolidating their UC environments.
Electronic Assistants Delivering Mobile Moments - AKA Can My Cell Phone REALLY Do That?
Voice recognition and data analytics are the core technologies at play in EAs, allowing simple, human-like access to the enormous raw computing power in your smartphone.
SIP Trunk Equipment Problems Remain
SIP trunk problems are usually NOT a technology issue. More often, they stem from mismatches, improper configuration settings, impatient installers, poor training, poor documentation, and modest experience by the installers.
Cisco Acquires Web-Based Collaboration Firm
Cisco has been making a number of smaller acquisitions, obtaining Tail-f a few weeks ago and spending less than $100 million this morning to acquire Assemblage.
What Does A Guy Have to Do to Get a Desk Phone Around Here?
In some enterprises, if you really want a desk phone, you've got to prove you need one.
Provider Issues Still Dog SIP Trunks
You would think by now that successfully implementing a SIP trunk would be close to a no-brainer. Not so.
The Supreme Court Rules on Mobile Devices, and Privacy Wins
Further, the decision may reflect the first time that the Supreme Court Justices have referred, in a remarkably knowledgeable way, to cloud computing.
Making the Business Case for Contact Center Transformation
Organizations at all levels are increasingly leveraging new technologies and service offerings to transform legacy contact centers in order to extend and enhance levels of customer engagement, improve revenues and seize productivity gains.
Unprotected Network Infrastructure - Here We Go Again
We are once again experiencing seasonal thunderstorms, which, of course, are always a blast to customer premises equipment, resulting in service calls, downtime and frustrated customers.
Lync Implementation: Achieving Your Goooooooooals!
User focus, network assessments, and organizational issues dominated discussion.
Business Models Disrupted by the Cloud
Cloud services are not just an entirely different business model, but the next business model. The technology and the economics are disruptive, requiring end users and analysts to set new expectations.
Developers, Not Dial Tone
WebRTC adoption in the enterprise will follow Web developer adoption. It is important to send the right message to the developer community initially if large enterprises are going to adopt eventually.
Hosted Services - Dangerous Waters Ahead?
We would be well-served to learn from lessons of the past and include an evaluation of a provider's financial stability during the buying process for hosted services.
UC/UCC and Swiss Army Knives
It’s time to get realistic about UC/UCC, which is on track to be subducted into multiple windows and social behaviors.
Millenials, Digital Natives
While overall communication channel preferences are changing based on age group, these changes are less dramatic when it comes to customer care.
SIP Global Rollout to Accelerate Through 2019
SIP market penetration today is the tip of the iceberg, according to an Eastern Management Group worldwide study of more than 15,000 businesses.
InfoComm: Are you an AV Person or an IT Person?
Probably both at this show, whether you know it or not
August 8, 2018
Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr
June 20, 2018
Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?
In this webinar, youll learn how the new generation of SI
June 6, 2018
The two largest strategic vendors-Cisco and Microsoft-have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components.
March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.
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