CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
Spotlight on Enterprise SBCs Brian RiggsJanuary 03, 2012A profile of the enterprise session border controller market: The players, the prospects, and the pitfalls.
Understanding Lync Matt BrunkJanuary 03, 2012Understanding Lync is no easy task, but improving it should be an easier hill to climb if Microsoft can only understand which Lync needs fixing.
It's a Festivus for the Rest of Us! Zeus KerravalaDecember 29, 2011I've got a lot of issues with you network people.
Don't Knock Figgy Pudding Matt BrunkDecember 28, 2011Like today, the Victorian Era was a time of technological innovation. But we still have to do better.
Twas the Afternoon Before Year-End Kevin KiellerDecember 23, 2011A verse for communications professionals at the holidays
Lync Licensing: Effective Confusion Dave MichelsDecember 21, 2011An in-depth look at the ins and outs of Lync licensing, how it fits into Microsoft's strategy, and how it fit into your enterprise's existing...
AT&T and T-Mobile: Now What? Michael FinneranDecember 20, 2011With all the best options tied up, it looks like AT&T is going to have to double down on its Wi-Fi bet.
AT&T Calls Off T-Mobile Deal Martha BuyerDecember 20, 2011AT&T recognized that the winds from Washington were not blowing favorably.
Microsoft Steps Into the Mobile UC Ring Michael FinneranDecember 19, 2011Microsoft launched mobile Lync clients for the Apple iOS (iPhone and iPad), Android, Symbian, and Windows Phone platforms
Slideshow: Big Stories of 2011 Eric KrapfDecember 16, 2011In no particular order, what Microsoft, Cisco, Avaya, and the rest of them got up to this past year....
Unified Communications Predictions for 2012 Zeus KerravalaDecember 16, 2011Look for Polycom to get acquired, Verizon to roll out VoLTE, and tablets to go beyond today's uses.
Lync Mobile and BYOD Kevin KiellerDecember 16, 2011Lync Mobile provides another important piece of the bring-your-own-device (BYOD) to work puzzle.
A Tale of Two Clouds? Tom NolleDecember 16, 2011There's the "old cloud," and then there are applications that don't represent IT hosting shifts, but instead are stuff you can't do today but could...
Slideshow: State of UC Michael FinneranDecember 16, 2011Excerpts from an Information Week survey show growth, barriers for Unified Communications.