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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
One of the greatest obstacles to increasing security hasn't changed: The industry's failure to bake security into a product or service from the very...
For unification to succeed, companies will have to deploy a mix of capabilities to different end users, based on roles and requirements. Whether they...
Three years ago, I spent most of my time helping build the business case and doing interoperability testing. These days I spend more time on training...