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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
How do enterprises think about reducing energy costs? Is energy consumption part of the new equipment RFP process? How much has the greening movement...
Cisco is putting together what sounds like a pretty cool telepresence-based keynote for VoiceCon, and they just announced that it's going to include...
NOCs are spending more time on applications and performance, instead of simply monitoring availability. IT organizations must craft a new approach in...
Check out Brent Kelly's new feature in the right-hand column, comparing Microsoft OCS 2007 with IBM Lotus Sametime 8.0. Brent's giving a tutorial on...
Pretty much every formerly-PBX vendor is now calling itself, at least some of the time, an "integration company." NEC Unified is doing that too, but...