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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
Matt makes a really great point at the end of his post: Communications folks, especially those who grew up in telephony, pride themselves on building...
I identified four parts of a QoS implementation in my blog on January 15th. Number four on my list is testing and monitoring. Lets take a look at why...