Enterprise Connect

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Enterprise Connect 2022

Save the date for Enterprise Connect 2022! We’ll be back at the Gaylord Palms in Orlando, Fla.,...

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AI, WFO, WEM: An Optimization Trio for Contact Centers

Contact Center & Customer Experience

Contact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.

Microsoft Teams: What You Can Expect this Fall

Unified Communications & Collaboration

Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft’s roadmap.

Exploring the Potential of UCaaS for Verticals

UCaaS

Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.

Zoom & Five9: What's It Mean for UCaaS?

UCaaS

Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.

Implementing Zoom Across Your Enterprise

In 2020, enterprise organizations, individual teams, and users adopted Zoom in record numbers to...

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Connecting with Microsoft Teams: Hardware, Software & Analytics for Better Meetings

Connecting with Microsoft Teams: Hardware, Software & Analytics for Better Meetings Employee...

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Collaborative Meeting Services: Exploring the Universe

Meetings

Prachi Nema, senior analyst with IT research firm Omdia shares key takeaways, and more, from her recently published deep dive on 11 collaborative meeting service providers.

Communications & Collaboration: 2024

The pace of technology change continues to speed up, and your enterprise needs to leverage the...

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Cloud Voice: Staying Ahead on Performance

Cloud Communications

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

Connecting with Microsoft Teams

Microsoft Teams is gaining high acceptance in enterprises across all sizes and vertical industries...

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Team Collaboration: A Platform Play?

Team Collaboration

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

SASE, Simplified

Security

The WFH trend has turned remote IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, why SASE is the salvation, and where it fits in with SD-WAN.

CPaaS: Why It's Imperative

CPaaS

IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session...

Taking Your Contact Center into the Future

CCaaS

What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.

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Enterprise Connect