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Contact Center & Customer Experience

Microsoft Teams: Leveling Up Your Communications Step by Step

Microsoft Teams has become a business-critical hub for meetings, chat, and content collaboration. Netrix shares some best practices for integrating contact center operations.
November 01, 2021

ContactCenter_AdobeStock_230283380_102121.jpeg

A contact center agent working
Image: REDPIXEL - stock.adobe.com

 
At many enterprises, Microsoft Teams has become a business-critical hub for meetings, chat, and content collaboration. Many enterprises are exploring how to customize it to their needs. Adding in voice calling is often a first step, with contact center integration a natural follow-on. But there are some choices to be made when integrating contact centers into Teams.
 
Read the full whitepaper sponsored by Netrix to learn more:
  • What the fundamentals of the Teams Phone System are.
  • How enterprises can determine how they want to connect their Teams phone system to the public switched telephone network (PSTN).
  • The three different ways enterprises can add contact centers into Teams.

 

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